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Transcend storejet 25h3 not recognized

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Jay - Oct 1, 2016 at 09:00 AM
R2D2_WD
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 - Oct 6, 2016 at 05:30 AM
Hello,

I bought a transcend storejet 25h3. My android phone and HDTV won't recognize it. Need your technical help.

Thanks.
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Answer 1 / 2
R2D2_WD
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Oct 4, 2016 at 02:36 AM
Hi Jay,

Please test the drive with another USB cable. Is the drive correctly recognized when connected to a PC? Please open Disk Management and check the drive’s file format. The majority of the external drives come pre-formatted in NTFS, but some phones and TVs use only FAT32. So, I would recommend you to backup all data and format the drive in FAT32 and try to connect it again to your TV. If the issue persists, contact the drive manufacturer’s support and request assistance.
If the drive does not appear in Disk Management, search for it in Device Manager, under USB devices. Uninstall it, restart the PC and plug the drive back in.

Hope this helps

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Answer 2 / 2
Jay
Oct 5, 2016 at 07:59 AM
Hi,

Thanks for the advice. I'll give that a try and hope it works.

Is the button in the hard drive to back up files? How do I use the button?
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R2D2_WD
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Oct 6, 2016 at 05:30 AM
I have not tested this model but, it seems that the button reconnect the drive if it has been disconnected in Windows but still physically connected to the PC. If you are talking about the one touch backup button, it is available only on some models and it can be used with a manufacturer’s software. Please check the drive’s user’s manual for more details:
http://downloads.cdn.re-in.de/400000-424999/416653-an-01-en-TRANSCEND_HDD_STOREJET_25_3_0_1TB.pdf
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