Transcend storejet 25h3 not recognized
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Jay
-
Oct 1, 2016 at 09:00 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Oct 6, 2016 at 05:30 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Oct 6, 2016 at 05:30 AM
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2 responses
R2D2_WD
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Monday September 1, 2014
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Oct 4, 2016 at 02:36 AM
Oct 4, 2016 at 02:36 AM
Hi Jay,
Please test the drive with another USB cable. Is the drive correctly recognized when connected to a PC? Please open Disk Management and check the drive’s file format. The majority of the external drives come pre-formatted in NTFS, but some phones and TVs use only FAT32. So, I would recommend you to backup all data and format the drive in FAT32 and try to connect it again to your TV. If the issue persists, contact the drive manufacturer’s support and request assistance.
If the drive does not appear in Disk Management, search for it in Device Manager, under USB devices. Uninstall it, restart the PC and plug the drive back in.
Hope this helps
Please test the drive with another USB cable. Is the drive correctly recognized when connected to a PC? Please open Disk Management and check the drive’s file format. The majority of the external drives come pre-formatted in NTFS, but some phones and TVs use only FAT32. So, I would recommend you to backup all data and format the drive in FAT32 and try to connect it again to your TV. If the issue persists, contact the drive manufacturer’s support and request assistance.
If the drive does not appear in Disk Management, search for it in Device Manager, under USB devices. Uninstall it, restart the PC and plug the drive back in.
Hope this helps
Hi,
Thanks for the advice. I'll give that a try and hope it works.
Is the button in the hard drive to back up files? How do I use the button?
Thanks for the advice. I'll give that a try and hope it works.
Is the button in the hard drive to back up files? How do I use the button?
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Oct 6, 2016 at 05:30 AM
Oct 6, 2016 at 05:30 AM
I have not tested this model but, it seems that the button reconnect the drive if it has been disconnected in Windows but still physically connected to the PC. If you are talking about the one touch backup button, it is available only on some models and it can be used with a manufacturer’s software. Please check the drive’s user’s manual for more details:
http://downloads.cdn.re-in.de/400000-424999/416653-an-01-en-TRANSCEND_HDD_STOREJET_25_3_0_1TB.pdf
http://downloads.cdn.re-in.de/400000-424999/416653-an-01-en-TRANSCEND_HDD_STOREJET_25_3_0_1TB.pdf
