My hp pavilion laptop will not turn on

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Audree - Oct 17, 2016 at 07:02 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Oct 18, 2016 at 03:02 AM
Hello, my hp pavilion x360 will not turn on plugged in or unplugged it being a very new computer it doesn't have a removable battery. What can I do????



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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 154
Oct 18, 2016 at 03:02 AM
Hi Audree,

If it is a new laptop, you should call the seller and use warranty. If the PC does not turn on, you may be facing a power port problem or a motherboard issue. Those should be covered by seller and if you try to open the laptop and try to fix it by yourself may void warranty. I would recommend you to test the laptop with another power cable.
Usually, when the PC cannot start, it would be helpful to disconnect power cable and battery and hold the power button for 20 seconds. Unfortunately, if you cannot remove battery, this method may not be effective.

Hope this helps

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