Locked out of windows 8 laptop

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pscordaw Posts 4 Registration date Friday 4 November 2016 Status Member Last seen 15 November 2016 - 4 Nov 2016 à 03:47
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 4 Nov 2016 à 04:43
Hello,

It is an old Dell laptop with windows 8.1. I haven't used it for a while and unfortunately I forgot the login password. I did get a windows installation dvd at home but i am afraid the data will be erased. Please suggest a secure way. thanks
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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
4 Nov 2016 à 04:43
Greetings,

We are terribly sorry but CCM cannot help you to recover your lost password, because you can’t prove that you are the legitimate owner. . Everyday computers are stolen, although you may be honest, we do not wish to help potential criminals.

The reasons are explained in this link:

https://ccm.net/faq/9201-why-ccm-doesn-t-recover-lost-passwords
Best regards

Moderator