Can't access Yahoo account [Closed]

Sara - Nov 25, 2016 at 04:48 PM - Latest reply: Ambucias 51055 Posts Monday February 1, 2010Registration dateModeratorStatus April 19, 2018 Last seen
- Nov 26, 2016 at 04:09 AM
Hello,

I can only access my emails that someone sends me and I can send emails via the mobile phone but can't access to my account actually. So is there any way you can send me a link to my email account and I can update my account and change password. Please please please help me
Thanks

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3 replies

Ambucias 51055 Posts Monday February 1, 2010Registration dateModeratorStatus April 19, 2018 Last seen - Nov 25, 2016 at 04:52 PM
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Hello

Do you know your email address ?

When you created the account did you register an alternate email address or phone number to which you have access?

or

When you created the account, did you register a secret question which you remember?
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Hi
Yes I do know my email address it's ***@*** but only thing is that I don't remember my password to this email anymore. I can still receive emails so if you send me my password to my email I can change it but I can't remember my rescue email password either. I have very limited options and this time only yahoo team can help and no one else.
Thanks
Ambucias 51055 Posts Monday February 1, 2010Registration dateModeratorStatus April 19, 2018 Last seen - Nov 26, 2016 at 04:09 AM
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Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry