Frozen screen

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Dubska1 Posts 3 Registration date Sunday November 27, 2016 Status Member Last seen November 28, 2016 - Nov 27, 2016 at 03:26 AM
Dubska1 Posts 3 Registration date Sunday November 27, 2016 Status Member Last seen November 28, 2016 - Nov 28, 2016 at 12:50 AM
My acer turns on an freezes on the wallpaper the cursor works but I can't get anything by , con/alt/del or f8. Any help would be appreciated.

Thank you

3 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Nov 27, 2016 at 04:52 PM
Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
Dubska1 Posts 3 Registration date Sunday November 27, 2016 Status Member Last seen November 28, 2016
Nov 28, 2016 at 12:50 AM
There is no visible means of accessing the battery but I have held the power button (again) and it seems to be working fine this morning.
Thank you
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Nov 27, 2016 at 05:28 AM
Is this a laptop?
Dubska1 Posts 3 Registration date Sunday November 27, 2016 Status Member Last seen November 28, 2016
Nov 27, 2016 at 03:23 PM
Yes. An Acer aspire es15