Windows won't load [Solved/Closed]

compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen - Dec 10, 2016 at 03:57 AM - Latest reply: compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen
- Dec 10, 2016 at 06:27 PM
So computer was working fine,I downloaded Microsoft Office and didn't like the pop-ups that came with the generator so I canceled install and was going to buy full version. Guess I was too late as the pop-ups wouldn't stop grrrrrr. Ran Malwarebytes to try and remove all the adware and pop-ups. Now my windows won't load. Loads until my login screen,I enter password then it load a black screen with a pop-up "windows script host setting" sorting in lower left corner. Even tried starting in safe mode but same results. Any help for my stupid actions would be greatly appreciated
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13 replies

Ambucias 51161 Posts Monday February 1, 2010Registration dateModeratorStatus April 24, 2018 Last seen - Dec 10, 2016 at 05:11 AM
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Hi

The only thing left to do is to reset your machine to factory out of the box settings. All of your data will be lost but it's better than a dead computer.
compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen - Dec 10, 2016 at 05:16 AM
How might I do this? Don't believe I have a windows disc. Everything was pre-installed when I purchased from store years ago.
Ambucias 51161 Posts Monday February 1, 2010Registration dateModeratorStatus April 24, 2018 Last seen > compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen - Dec 10, 2016 at 05:17 AM
What is the make and model of your machine ?
compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen > Ambucias 51161 Posts Monday February 1, 2010Registration dateModeratorStatus April 24, 2018 Last seen - Dec 10, 2016 at 05:34 AM
Acer Aspire 6930 Intel duo core 2
Ambucias 51161 Posts Monday February 1, 2010Registration dateModeratorStatus April 24, 2018 Last seen - Dec 10, 2016 at 05:41 AM
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Hi

Oh boy...another Acer

Anyway here it goes you can restore it from the WinPE environment. The system starts from the hidden partition on the hard drive. To begin the restoration, press Alt + F10 (PC Tower) or F10 (laptop) to boot the PC when the ACER logo appears. This will start the system from the hidden partition the hard drive and you access its main page. The restoration will be on partition C:. The partition D: (ACERDATA) will not be formatted, and therefore documents will not be deleted

Good luck

P.S. Kind of cold outside isn't it ?
compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen - Dec 10, 2016 at 05:57 AM
Tried several times pressing f10 to no avail. Still loads to password then to black screen.

Yes tempature is about -35 -40 brrrrr
Ambucias 51161 Posts Monday February 1, 2010Registration dateModeratorStatus April 24, 2018 Last seen > compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen - Dec 10, 2016 at 06:10 AM
I once spent one entire month, never above -40 (Edmonton)

You must F10 as your laptop is starting up. What about Alt + F10 as your Acer 6930 is starting up
compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen - Dec 10, 2016 at 06:28 AM
Although f10 worked. Brought to "edit boot options screen"
Path \windows\system32\Winwood.exe
Partition:2
Harddrive: 50a5b170
[\Tests inning /noexecute=optin

Enter=submit escape = cancel

Tried pressing enter and it took me to password and same result of black screen.
Ambucias 51161 Posts Monday February 1, 2010Registration dateModeratorStatus April 24, 2018 Last seen - Dec 10, 2016 at 06:43 AM
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I am afraid that the virus you downloaded damaged your entire system including the recovery partition.

You must the recovery disks, unfortunately, I don't know where you can get them, Acer support is poor but you can try:

https://www.acer.com/ac/en/CA/content/support

Good luck
compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen - Dec 10, 2016 at 06:53 AM
Thanks anyways. Appreciate your time. I will look into it more when I'm home on days off.
compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen - Dec 10, 2016 at 09:24 AM
Did a system restore to a few weeks ago and got it working again
Ambucias 51161 Posts Monday February 1, 2010Registration dateModeratorStatus April 24, 2018 Last seen > compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen - Dec 10, 2016 at 06:06 PM
Thanks for letting me know. But you told me that you could not see anything after logging in, how did you manage ?
compton856 8 Posts Saturday December 10, 2016Registration date December 10, 2016 Last seen - Dec 10, 2016 at 06:27 PM
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F8 at startup