Frozen start up
Closed
Richard Christy
-
Dec 12, 2016 at 11:47 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Dec 13, 2016 at 03:40 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Dec 13, 2016 at 03:40 AM
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1 response
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Dec 13, 2016 at 03:40 AM
Dec 13, 2016 at 03:40 AM
Hi Richard Christy,
I would recommend you to disconnect battery and power cable and hold the power button for 20 seconds. Reconnect the power cable and try to boot again. Please check the laptop’s manual for some system recovery button combination. Since it is an Acer laptop, it is most likely to be ALT + F10, but you may need to confirm that.
System recovery may solve the issue, but have in mind that can affect all stored information. If you have important files stored on the drive, you may need to back it up. If the laptop is under warranty, contact the seller.
Hope this helps
I would recommend you to disconnect battery and power cable and hold the power button for 20 seconds. Reconnect the power cable and try to boot again. Please check the laptop’s manual for some system recovery button combination. Since it is an Acer laptop, it is most likely to be ALT + F10, but you may need to confirm that.
System recovery may solve the issue, but have in mind that can affect all stored information. If you have important files stored on the drive, you may need to back it up. If the laptop is under warranty, contact the seller.
Hope this helps
