Using the right password and Yahoo ID, but I still can't sign in

Closed
Chatlada Posts 5 Registration date Friday December 30, 2016 Status Member Last seen December 31, 2016 - Updated by Ambucias on 30/12/16 at 05:17 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 31, 2016 at 04:14 PM
Please help me solve this prob asap

Thanks in advance

2 replies

Blocked Profile
Dec 30, 2016 at 12:06 PM
Do you have the same mobile number as when you opened the account., Yahoo now requires you to answer a text on a mobile device prior to allowing you in to the account! Boom help ASAP!
0
Chatlada Posts 5 Registration date Friday December 30, 2016 Status Member Last seen December 31, 2016
Dec 30, 2016 at 08:36 PM
I cannot remember the mobile number that I'd filled since open account. Anyway, I try to put my number that I think it is possible to be. But it failed

Cannot sign-in now ><

Ps.cannot remember secrete question as well :(
0
Chatlada Posts 5 Registration date Friday December 30, 2016 Status Member Last seen December 31, 2016
Dec 31, 2016 at 04:24 AM
I cannot remember the mobile number that I'd filled since open account. Anyway, I try to put my number that I think it is possible to be. But it failed

Cannot sign-in now ><

Any further suggestion?

Ps.cannot remember secrete question as well :(
0
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210 > Chatlada Posts 5 Registration date Friday December 30, 2016 Status Member Last seen December 31, 2016
Dec 31, 2016 at 06:40 AM
When is the last time you successfully accessed your account?
0
Chatlada Posts 5 Registration date Friday December 30, 2016 Status Member Last seen December 31, 2016 > Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Dec 31, 2016 at 07:23 AM
I always log-in my account on iphone (iOS) never sign out. But last week it requested to re-enter password even though it never happended like this before. Then, i was trying to use my correct password to sign-in but it's now worked anymore. I don't know what is going on.

Use different browser, eg. firefox, IE, chorme already but not worked as well

What should I do?

Thanks so much
0
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210
Dec 31, 2016 at 07:30 AM
That is because your account was compromised. This link will give you all the information you need:

https://help.yahoo.com/kb/account/SLN27925.html?impressions=true
0
Chatlada Posts 5 Registration date Friday December 30, 2016 Status Member Last seen December 31, 2016
Dec 31, 2016 at 09:27 AM
:( so I cannot sign-in my account?

Can I bring my account back?
0
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,210 > Chatlada Posts 5 Registration date Friday December 30, 2016 Status Member Last seen December 31, 2016
Dec 31, 2016 at 04:14 PM
Read the link I sent you, everything is explained as to how to recover your account.
0