Using the right password and Yahoo ID, but I still can't sign in [Closed]

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Using the right password and Yahoo ID, but I still can't sign in [Closed]

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Chatlada

Posts: 5
Registration date: Friday December 30, 2016
Status: Member
Last seen: December 31, 2016

- Updated by Ambucias on 30/12/16 at 05:17 PM
Ambucias

Posts: 47365
Registration date: Monday February 1, 2010
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Last seen: June 2, 2021

- Dec 31, 2016 at 04:14 PM

Please help me solve this prob asap

Thanks in advance

Using the right password and Yahoo ID, but I still can't sign in
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Blocked Profile · Answer 1 · 2016-12-30T12:06:18-0500

Answer 1 / 2

Blocked Profile
Dec 30, 2016 at 12:06 PM

Do you have the same mobile number as when you opened the account., Yahoo now requires you to answer a text on a mobile device prior to allowing you in to the account! Boom help ASAP!

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Chatlada

Posts: 5
Registration date: Friday December 30, 2016
Status: Member
Last seen: December 31, 2016

Dec 30, 2016 at 08:36 PM

I cannot remember the mobile number that I'd filled since open account. Anyway, I try to put my number that I think it is possible to be. But it failed

Cannot sign-in now ><

Ps.cannot remember secrete question as well :(

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Chatlada

Posts: 5
Registration date: Friday December 30, 2016
Status: Member
Last seen: December 31, 2016

Dec 31, 2016 at 04:24 AM

I cannot remember the mobile number that I'd filled since open account. Anyway, I try to put my number that I think it is possible to be. But it failed

Cannot sign-in now ><

Any further suggestion?

Ps.cannot remember secrete question as well :(

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Ambucias

Posts: 47365
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: June 2, 2021

10,492 > Chatlada

Posts: 5
Registration date: Friday December 30, 2016
Status: Member
Last seen: December 31, 2016

Dec 31, 2016 at 06:40 AM

When is the last time you successfully accessed your account?

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Chatlada

Posts: 5
Registration date: Friday December 30, 2016
Status: Member
Last seen: December 31, 2016

> Ambucias

Posts: 47365
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: June 2, 2021

Dec 31, 2016 at 07:23 AM

I always log-in my account on iphone (iOS) never sign out. But last week it requested to re-enter password even though it never happended like this before. Then, i was trying to use my correct password to sign-in but it's now worked anymore. I don't know what is going on.

Use different browser, eg. firefox, IE, chorme already but not worked as well

What should I do?

Thanks so much

Ambucias · Answer 2 · 2016-12-31T07:30:38-0500

Answer 2 / 2

Ambucias

Posts: 47365
Registration date: Monday February 1, 2010
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Last seen: June 2, 2021

10,492
Dec 31, 2016 at 07:30 AM

That is because your account was compromised. This link will give you all the information you need:

https://help.yahoo.com/kb/account/SLN27925.html?impressions=true

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Chatlada

Posts: 5
Registration date: Friday December 30, 2016
Status: Member
Last seen: December 31, 2016

Dec 31, 2016 at 09:27 AM

:( so I cannot sign-in my account?

Can I bring my account back?

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Ambucias

Posts: 47365
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: June 2, 2021

10,492 > Chatlada

Posts: 5
Registration date: Friday December 30, 2016
Status: Member
Last seen: December 31, 2016

Dec 31, 2016 at 04:14 PM

Read the link I sent you, everything is explained as to how to recover your account.

Using the right password and Yahoo ID, but I still can't sign in [Closed]

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