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Using the right password and Yahoo ID, but I still can't sign in

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Chatlada
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 - Updated by Ambucias on 30/12/16 at 05:17 PM
Ambucias
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 - Dec 31, 2016 at 04:14 PM
Please help me solve this prob asap

Thanks in advance

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Blocked Profile
Dec 30, 2016 at 12:06 PM
Do you have the same mobile number as when you opened the account., Yahoo now requires you to answer a text on a mobile device prior to allowing you in to the account! Boom help ASAP!
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Chatlada
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Dec 30, 2016 at 08:36 PM
I cannot remember the mobile number that I'd filled since open account. Anyway, I try to put my number that I think it is possible to be. But it failed

Cannot sign-in now ><

Ps.cannot remember secrete question as well :(
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Chatlada
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Dec 31, 2016 at 04:24 AM
I cannot remember the mobile number that I'd filled since open account. Anyway, I try to put my number that I think it is possible to be. But it failed

Cannot sign-in now ><

Any further suggestion?

Ps.cannot remember secrete question as well :(
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Ambucias
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 11,313 > Chatlada
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Dec 31, 2016 at 06:40 AM
When is the last time you successfully accessed your account?
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Chatlada
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 > Ambucias
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Dec 31, 2016 at 07:23 AM
I always log-in my account on iphone (iOS) never sign out. But last week it requested to re-enter password even though it never happended like this before. Then, i was trying to use my correct password to sign-in but it's now worked anymore. I don't know what is going on.

Use different browser, eg. firefox, IE, chorme already but not worked as well

What should I do?

Thanks so much
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Answer 2 / 2
Ambucias
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Dec 31, 2016 at 07:30 AM
That is because your account was compromised. This link will give you all the information you need:

https://help.yahoo.com/kb/account/SLN27925.html?impressions=true
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Chatlada
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Dec 31, 2016 at 09:27 AM
:( so I cannot sign-in my account?

Can I bring my account back?
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Ambucias
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 11,313 > Chatlada
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Dec 31, 2016 at 04:14 PM
Read the link I sent you, everything is explained as to how to recover your account.
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