I cant reset Yahoo mail password [Closed]

Christine Wilson - Jan 11, 2017 at 04:09 PM - Latest reply: Ambucias 51197 Posts Monday February 1, 2010Registration dateModeratorStatus April 26, 2018 Last seen
- Jan 11, 2017 at 04:34 PM
Hello,
I have Yahoo open on my mobile. Forgot password, can't sign in on lap top. Reset page says my cell phone # is wrong - it is correct. What is the correct format for cell #

When I set my account up I am unsure if I added an alternative email address but I did enter a cell phone # which I have used before you reset my password. Today it says that it doesn't recognise this phone number. I know its right do I can only assume the system is requiring the number to be formated in a different way
See more 

1 reply

Ambucias 51197 Posts Monday February 1, 2010Registration dateModeratorStatus April 26, 2018 Last seen - Jan 11, 2017 at 04:34 PM
0
Helpful
Hello
To help you, we must know if (yes or no):

When you created the account did you register an alternate email address or phone number to which you have access?

or

When you created the account, did you register a secret question which you remember?