Sound stopped working suddenly
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ashneedshelp
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Thursday January 12, 2017
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February 7, 2017
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Jan 12, 2017 at 09:42 PM
ashneedshelp Posts 2 Registration date Thursday January 12, 2017 Status Member Last seen February 7, 2017 - Feb 7, 2017 at 11:21 AM
ashneedshelp Posts 2 Registration date Thursday January 12, 2017 Status Member Last seen February 7, 2017 - Feb 7, 2017 at 11:21 AM
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Borius
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3
Registration date
Monday January 23, 2017
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February 6, 2017
Jan 23, 2017 at 07:22 AM
Jan 23, 2017 at 07:22 AM
Hi! Do you hear sound through the headphones?
Feb 7, 2017 at 11:21 AM
I did get it solved!!
For anyone else that may have this problem, here's what I found out:
As it turns out, it was directly caused by Windows 10 and automatic updates.
Under Device Manager, both sound devices were noted to "require further installation" under the 'events' tab. When re-stalling the sound devices, they still didn't work. I had to reinstall Windows 10. This time I set my network as a metered connection to inhibit auto updates.
(How to set a metered connection: https://www.howtogeek.com/226722/how-when-and-why-to-set-a-connection-as-metered-on-windows-10/
Once metered I investigated each update that was requesting to be installed and learned that 'Update for Microsoft Windows (KB3199986)' caused a number of issues including audio bugs. I installed the others without issue, but did not install the one with the bugs. If you do not have your system set for metered connection, Microsoft will force updates and it can be a difficult issue to diagnose.
Reference: https://windowsreport.com/windows-10-kb3199986-bugs/
I really hope this helps other people. It took many attempts and few days to get this straightened out!