Problem accessing WD External Hard Drive

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Chuck - Updated by xpcman on 23/01/17 at 05:04 PM
KY_WD
Posts
2054
Registration date
Thursday October 23, 2014
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Member
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February 28, 2017
- Jan 24, 2017 at 04:48 AM
Hello,

I have a WD External 1 TB Hard drive and recently decided to put a password on it. After doing so, I was able to unlock it with the password, but after doing so, I no longer see a drive to be able to open and access the saved files. Any suggestions?

1 reply

KY_WD
Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
119
Jan 24, 2017 at 04:48 AM
Hello Michael746,

Are you talking about a desktop PC or a laptop one? If there's a problem with the desktop PC, you could try the following:
Unplug all the power cables attached to the case and open the PC. Then try to localize the onboard battery /the CMOS/ battery and pull it out. If you have a new one, replace it, but if you don't wait for a couple of mins for the electricity to discharge and plug it back in after that.
Try to start the PC once again and let me know if that helped.

Cheers.
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