Internal HDD (3 TB) don't recognized in ext. enclosure
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peter82hu
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Feb 13, 2017 at 10:55 PM
peter82hu Posts 3 Registration date Monday February 13, 2017 Status Member Last seen February 15, 2017 - Feb 15, 2017 at 02:36 AM
peter82hu Posts 3 Registration date Monday February 13, 2017 Status Member Last seen February 15, 2017 - Feb 15, 2017 at 02:36 AM
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R2D2_WD
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Feb 14, 2017 at 03:00 AM
Feb 14, 2017 at 03:00 AM
Hi Peter82hu,
You have done good job trying to solve the issue. The good news is that the WD Red is working normally when connected using a SATA cable. Please try to backup all important data using an external drive or a Cloud storage.
This really looks like an enclosure issue. I would try using a MBR formatted hard drive. Maybe the enclosure does not support GPT drives. Another possibility is that the enclosure is not working properly. If it is a new one, I would recommend you to contact the seller and get a replacement or another model (if possible).
Hope this helps
You have done good job trying to solve the issue. The good news is that the WD Red is working normally when connected using a SATA cable. Please try to backup all important data using an external drive or a Cloud storage.
This really looks like an enclosure issue. I would try using a MBR formatted hard drive. Maybe the enclosure does not support GPT drives. Another possibility is that the enclosure is not working properly. If it is a new one, I would recommend you to contact the seller and get a replacement or another model (if possible).
Hope this helps
peter82hu
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Feb 15, 2017 at 02:36 AM
Feb 15, 2017 at 02:36 AM
Dear R2D2_WD and Everybody,
I got an other firmware for the external enclosure's ASM1153E chip, and now booth of my WD RED NAS 3TB and my HGST NAS 5TB can be readable inside the enclosure - tested under Win7 and Win10 64bit - which was initialized and formatted outside of the enclosure, under Win10, to GPT / NTFS 2.2TB+
As I informed, this ASM1153E chip firmware (ver: 140509_A1_82_80) what I got from the enclosure's Tech Support: " ... it removed the 4K sector size compatibility part in chipset. So you have no problems when the HDDs are formatted outside the case."
(The enclosure's ASM1153E chip's factory firmware was newer as I know, but in this case it was not relevant. I had initialized and formatted the HDD outside the enclosure and I did not want to loose any data, so this was the solution for me.)
So my problem is solved!
Thank You all!
I got an other firmware for the external enclosure's ASM1153E chip, and now booth of my WD RED NAS 3TB and my HGST NAS 5TB can be readable inside the enclosure - tested under Win7 and Win10 64bit - which was initialized and formatted outside of the enclosure, under Win10, to GPT / NTFS 2.2TB+
As I informed, this ASM1153E chip firmware (ver: 140509_A1_82_80) what I got from the enclosure's Tech Support: " ... it removed the 4K sector size compatibility part in chipset. So you have no problems when the HDDs are formatted outside the case."
(The enclosure's ASM1153E chip's factory firmware was newer as I know, but in this case it was not relevant. I had initialized and formatted the HDD outside the enclosure and I did not want to loose any data, so this was the solution for me.)
So my problem is solved!
Thank You all!
Feb 14, 2017 at 03:12 AM
Thank You for your reply!
The enclosure can accept HDD with up to 8 TB capacity, have UASP support and ASMedia ASM1153E chip. (Detailed specs: https://www.sharkoon.com/product/1685/16310#specs).
Unfortunately I have only HDDs over 3TB capacity, and all acts like this. Now I got a new firmware for the ASMedia chipset from Sharkoon, I'll try to update it in a few hours.
Feb 14, 2017 at 06:52 AM