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Hacked/ stolen account

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Bigmopar1985 - Mar 2, 2017 at 10:50 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 18, 2017 at 04:40 PM
Hello,
My account was hacked and everything was changed so I can't access and yahoo won't help. Can I get it back? I've had it forever. All my stuff is on that account. Any info why yahoo isn't doing anything about this?


2 responses

Answer 1 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Mar 2, 2017 at 05:17 PM
Hi

How were you able determined that your account was hacked ?

When is the last time you successfully accessed your account ?
0
Bigmopar1985
Mar 18, 2017 at 07:57 AM
I can't access account. My security question answers are wrong, but they are impossible for me to forget. Yahoo site just gives run a round till it brings you back to security questions.
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Answer 2 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Mar 18, 2017 at 04:40 PM
Hello
We are CCM, we have no business connections with Yahoo

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
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