Laptop internet is connected but can't browse

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Db1515 Posts 6 Registration date Wednesday March 22, 2017 Status Member Last seen March 24, 2017 - Updated by Ambucias on 23/03/17 at 04:56 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 23, 2017 at 05:56 AM

I have two laptops. This one works just fine. The other one is a back up. My browsers won't load on it....here at home. I also needed an external keyboard. So, I went to a tech shop with it. I brought up that my browsers won't load. It connected to the repair shops WiFi. All of the tabs opened up and the browsers worked. So, I got excited. I come home, I turn it on. I'm connected. Annnnnnd my browsers won't load again. What can I do that won't screw up anything as I often do? - lol - Please help and thanks in advance.

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Answer 1 / 1

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Mar 23, 2017 at 04:58 AM

click on Start --> In search box or run, type cmd --> Then "CMD" will be displayed in the search --> Now right-click on "CMD" ---> Select "Run as administrator".
Now enter this command
netsh int ip reset resetlog.txt
Press "Enter".
Reboot your computer"

Db1515 Posts 6 Registration date Wednesday March 22, 2017 Status Member Last seen March 24, 2017
Mar 23, 2017 at 05:44 AM

Thanks. I'll try that. I just don't know why it worked in the shop and not here at home. All I had do there was have the tech guy enter his security key for his WiFi. This won't screw anything up for connections to other devices, will it? My apologies, I'm stupid whenever it comes to this. Tia and thank you for your reply/advice.

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169 > Db1515 Posts 6 Registration date Wednesday March 22, 2017 Status Member Last seen March 24, 2017
Mar 23, 2017 at 05:56 AM

Thanks for letting us know.

Good day

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