Dell Inspiron 15 3542 internal hard disk drive not found [Closed]

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Monday March 27, 2017
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Wednesday January 21, 2015
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I got a new hard drive for my dell laptop and was told it was compatible with this laptop too. Whenever I boot it, I get the message, "internal hard disk drive not found." I tried running the diagnostic on it and came up with no issues, did the legacy boot and it doesn't fix anything, I've tried everything. I'm trying everything I can think of before sending it back saying it's a bad drive. Any suggestions?



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98
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Wednesday January 21, 2015
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Member
Last seen
March 28, 2017
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Hi,

Run diagnostics to confirm hardware functionality. Try these steps:
1- Restart the system
2- tapping the 'F12' key
3- Enter the 'Boot Menu'. 
Use the 'Down Arrow' key to highlight the 'Diagnostics' option and Press the 'Enter' key. 
The diagnostics will begin. Please note the exact error message/code, if any appears on the screen.

You can check the BIOS if it can find your HDD.
After turning the computer on press the function key F1 or F2 to enter BIOS and look for the Hard Disk information if the HDD is detected.

Hope you resolve this issue.