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Dell Inspiron 15 3542 internal hard disk drive not found

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megamac89 Posts 1 Registration date Monday 27 March 2017 Status Member Last seen 27 March 2017 - Updated on Mar 27, 2017 at 04:07 PM
jollym124 Posts 98 Registration date Wednesday 21 January 2015 Status Member Last seen 28 March 2017 - 28 Mar 2017 à 07:05
I got a new hard drive for my dell laptop and was told it was compatible with this laptop too. Whenever I boot it, I get the message, "internal hard disk drive not found." I tried running the diagnostic on it and came up with no issues, did the legacy boot and it doesn't fix anything, I've tried everything. I'm trying everything I can think of before sending it back saying it's a bad drive. Any suggestions?



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jollym124 Posts 98 Registration date Wednesday 21 January 2015 Status Member Last seen 28 March 2017 28
28 Mar 2017 à 07:05
Hi,

Run diagnostics to confirm hardware functionality. Try these steps:
1- Restart the system
2- tapping the 'F12' key
3- Enter the 'Boot Menu'. 
Use the 'Down Arrow' key to highlight the 'Diagnostics' option and Press the 'Enter' key. 
The diagnostics will begin. Please note the exact error message/code, if any appears on the screen.

You can check the BIOS if it can find your HDD.
After turning the computer on press the function key F1 or F2 to enter BIOS and look for the Hard Disk information if the HDD is detected.

Hope you resolve this issue.

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