Gmail account hacked

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Stacie - Updated on Jul 16, 2017 at 07:03 AM
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jul 16, 2017 at 05:59 PM
Hello,
I need help my gmail is on my old phone and the man that has the phone changed my password on it so I can't get it on my gmail my new phone


1 reply

Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Jul 16, 2017 at 05:59 PM
Hi

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a mobile number to it. That way, you can have multiple ways to recover the account!
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