Account key is being sent to an old email

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Derek2114 Posts 1 Registration date Thursday July 27, 2017 Status Member Last seen July 27, 2017 - Updated on Jul 27, 2017 at 04:37 PM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jul 27, 2017 at 04:38 PM
I must have accidentally turned on account key and when I factory reset my phone I got locked out of my email. The account key is being sent to an old email I don't have the password for. I know the password for the main one i am locked out of but it only keeps asking for account key. I have no way to contact yahoo, I made a report to them and got a generic email back with a link for their help page which doesn't help me at all. Does anyone know how I can recover my email?

1 reply

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,238
Jul 27, 2017 at 04:38 PM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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