Account key is being sent to an old email

Closed
Report
Posts
1
Registration date
Thursday July 27, 2017
Status
Member
Last seen
July 27, 2017
-
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
-
I must have accidentally turned on account key and when I factory reset my phone I got locked out of my email. The account key is being sent to an old email I don't have the password for. I know the password for the main one i am locked out of but it only keeps asking for account key. I have no way to contact yahoo, I made a report to them and got a generic email back with a link for their help page which doesn't help me at all. Does anyone know how I can recover my email?

1 reply

Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,365
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
0