My computer does not recognize my mp3 player. [Solved/Closed]

Ask a question Louise - Last answered on Oct 27, 2014 at 09:09 AM by skip
Hello, I have the Phillips GoGear Ariaz Mp3 player and now my computer wont recognize it. Used to work fine before. I have tried updating my drivers and following the answers in the other question on this site, but none have worked.
Please help me!
I have windows 7.

plus moins
I have windows 7 and it does not work for me... :(
Was this answer helpful?  
plus moins

Try this 1

1) Try Connecting it to different USB ports.

2) Connect it to the USB port --> Click on Start --> In search box, type

devmgmt.msc and press Enter. "Device manager" will be opened.

If you notice any yellow mark then right-click on it --> Select "Update" and follow

the instructions. If there is no yellow mark then click on the white area in that

window. Now click on "Action"--> Scan for hardware changes. Check if its able

to detect your device.

If the problem still exist then close the "Device manager" window and

go to step 3

3) Click on Start --> In search box, type cmd and press Enter.

"Command Prompt" will be opened. Now enter the below commands

[ Note : You can copy the command --> Right-click in the Command Prompt and

paste it. ]

set devmgr_show_nonpresent_devices=1 --> Press Enter

cd\ ---> Press Enter

cd windows\system32 --> Press Enter

start devmgmt.msc --> Press Enter

"Device Manager" window will be opened.

Now in the device manager, click on "View" --> Select "Show hidden devices"

Now expand all the nodes by clicking on "+" symbol. If you find any greyed

entries --> Right click on it --> Select "Uninstall".

Uninstall all the greyed entries from all the nodes --> Restart your PC --> Now

try connecting your Mp3 player.

4) If the problem still exists then check your USB cable.

Good Luck
108- Sep 10, 2013 at 10:38 AM
what would greyed entry look like?
MATT- Jun 11, 2014 at 04:07 PM
where will the + be at
Joey- Jul 15, 2014 at 10:07 PM
My laptop does not recognize my mp3 player, I cant find the greyed?
Brenda- Oct 2, 2014 at 06:42 PM
Where is the "+" to expand nodes?
skip- Oct 27, 2014 at 09:09 AM
thanx; you rock
plus moins
Where is "+" at?
plus moins
Thanks but it didnt work for me. Could it be because I have Windows 7 on my pc now?
deep...- Dec 2, 2011 at 11:52 AM
hey thanks buddy.... it worked nd solved my problem..
Tyronn- Nov 17, 2013 at 01:48 AM
Thank You Very Much Man! Your The Best! It Worked! :D
jis- Jun 26, 2014 at 11:20 AM
i also have windows 7 and same pblm.anyone can help me
lol- Jul 4, 2014 at 11:17 AM
i dont av the device manger
plus moins
Hey, thanks very much. It works.
plus moins
O my that helped me big time thanx so much hun :)

Member requests are more likely to be responded to.

Members can monitor the statuses of their requests from their account pages.

A CCM membership gives you access to additional options.

Not a member yet?

Sign up now. It takes less than a minute and is completely free!