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My computer does not recognize my mp3 player. [Solved/Closed]

Louise - Latest answer on Nov 16, 2014 07:38PM
Hello, I have the Phillips GoGear Ariaz Mp3 player and now my computer wont recognize it. Used to work fine before. I have tried updating my drivers and following the answers in the other question on this site, but none have worked.
Please help me!
I have windows 7.
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moins plus

Try this 1

1) Try Connecting it to different USB ports.

2) Connect it to the USB port --> Click on Start --> In search box, type

devmgmt.msc and press Enter. "Device manager" will be opened.

If you notice any yellow mark then right-click on it --> Select "Update" and follow

the instructions. If there is no yellow mark then click on the white area in that

window. Now click on "Action"--> Scan for hardware changes. Check if its able

to detect your device.

If the problem still exist then close the "Device manager" window and

go to step 3

3) Click on Start --> In search box, type cmd and press Enter.

"Command Prompt" will be opened. Now enter the below commands

[ Note : You can copy the command --> Right-click in the Command Prompt and

paste it. ]

set devmgr_show_nonpresent_devices=1 --> Press Enter

cd\ ---> Press Enter

cd windows\system32 --> Press Enter

start devmgmt.msc --> Press Enter

"Device Manager" window will be opened.

Now in the device manager, click on "View" --> Select "Show hidden devices"

Now expand all the nodes by clicking on "+" symbol. If you find any greyed

entries --> Right click on it --> Select "Uninstall".

Uninstall all the greyed entries from all the nodes --> Restart your PC --> Now

try connecting your Mp3 player.

4) If the problem still exists then check your USB cable.

Good Luck

108- Sep 10, 2013 10:38AM
what would greyed entry look like?
MATT- Jun 11, 2014 04:07PM
where will the + be at
Joey- Jul 15, 2014 10:07PM
My laptop does not recognize my mp3 player, I cant find the greyed?
Brenda- Oct 2, 2014 06:42PM
Where is the "+" to expand nodes?
skip- Oct 27, 2014 09:09AM
thanx; you rock
moins plus
Thanks but it didnt work for me. Could it be because I have Windows 7 on my pc now?

deep...- Dec 2, 2011 11:52AM
hey thanks buddy.... it worked nd solved my problem..
Tyronn- Nov 17, 2013 01:48AM
Thank You Very Much Man! Your The Best! It Worked! :D
justme- Nov 19, 2013 06:20AM
jis- Jun 26, 2014 11:20AM
i also have windows 7 and same pblm.anyone can help me
lol- Jul 4, 2014 11:17AM
i dont av the device manger
moins plus
I have windows 7 and it does not work for me... :(

moins plus
Where is "+" at?

penisbetch- Nov 16, 2014 07:38PM
really? how old r u and u do not even know where the + is?
moins plus
O my that helped me big time thanx so much hun :)

moins plus
Hey, thanks very much. It works.

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