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New computer will not recognize my hard drive [Solved]

Ask a question Bouddicca 1Posts Thursday January 21, 2016Registration date January 21, 2016 Last seen - Last answered on Jan 25, 2016 11:53AM
Hello,
I have an old external HP hard drive with all my my data on. I have a new computer and it will not recognize my hard drive, says it s USB device has malfunctioned. There are 2 lights on the drive, a steady green one and a flashing orange/red one.
I am completely illiterate computer wise. Even if my hard drive is broekn is there any way I can get my data?
\Thank you for any help.
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HI Bouddicca,

I would recommend you to test the drive with another USB cable and on another PC. Check if the drive is visible in Disk Management and in Device Manager, under USB devices. If it is recognized in Disk Management, check if it has drive letter and file format. If possible, upload a screenshot.
If the drive is not recognized, even on another PC and with another cable, you may need to use some data recovery tools. Check the downloads section of the forum.
http://ccm.net/download/file-management-53/windows/

Hope this helps

Bouddicca- Jan 22, 2016 11:43AM
Thank you for your reply. I have tried what you say but it is still not recognized.
I am i a panic now because I have lost all my data a nd photographs.
I could just cry.
I will checkmout the place you say.
Thank you again, as I know its difficult to explain things on line.
Best wishes.
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R2D2_WD 3205Posts lunes, 1 de septiembre de 2014Registration date Certified CCM ContributorStatus November 29, 2016 Last seen - Jan 25, 2016 04:56AM
So, the hard drive is not recognized even connecter to another PC? Any change with another cable? Sadly, if none of this helps, the only chance could be using a data recovery tool. Can you feel/hear the drive spinning when connected? Are there any strange noises coming from the drive? If the drive cannot spin because of some mechanical issue, recovering the data could be really hard and would be best to contact a data recovery company.
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Bouddicca- Jan 25, 2016 11:53AM
Hi can not hear any sounds tried other cables etc. So will take your advice thank you so much and thanks to all.
:)
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