I have an old external HP hard drive with all my my data on. I have a new computer and it will not recognize my hard drive, says it s USB device has malfunctioned. There are 2 lights on the drive, a steady green one and a flashing orange/red one.
I am completely illiterate computer wise. Even if my hard drive is broekn is there any way I can get my data?
\Thank you for any help.
I would recommend you to test the drive with another USB cable and on another PC. Check if the drive is visible in Disk Management and in Device Manager, under USB devices. If it is recognized in Disk Management, check if it has drive letter and file format. If possible, upload a screenshot.
If the drive is not recognized, even on another PC and with another cable, you may need to use some data recovery tools. Check the downloads section of the forum.