BAD_POOL_CALLER, ntoskrnl.exe+14e3a0, and connecting to networks

Closed
Sarah - May 2, 2016 at 02:45 PM
 Blocked Profile - May 2, 2016 at 07:15 PM
So for a long time now whenever I connect to the internet and it is not my home network my computer crashes with the BSOD bad pool caller. If i use a network adapter that I plug in via USB it works fine, it's only the internal card. It's finally gotten to the point where its annoying. I used BlueScreenView and learned that the issue is at "ntoskrnl.exe+14e3a0" whatever that is.

I understand that I need to do something with the ntoskrnl.exe driver but I don't know what it is or what to do

Here's a thing:

==================================================
Dump File : 050216-36265-01.dmp
Crash Time : 5/2/2016 2:18:09 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`00001200
Parameter 3 : 00000000`00000000
Parameter 4 : ffffe001`34d7c728
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14e3a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14e3a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050216-36265-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 301,672
Dump File Time : 5/2/2016 2:22:03 PM
==================================================

1 response

Blocked Profile
May 2, 2016 at 04:54 PM
What os is this?
0
windows 8.1
0
Blocked Profile
May 2, 2016 at 06:20 PM
Are all of the updates applied? Connect with your USB and apply updates.
0
Update to what
0
Blocked Profile
May 2, 2016 at 06:53 PM
Any updates. 8 shipped with major Networking flaws. So they released 8.1. to try to fix. Then they kept sending out updates. If you haven't noticed, they left 8.1 behind and jumped to 10 in like 9 months! Go into your control panel and make certain ALL updates are applied from microsoft. Start there!
0
Do you think it'd just be better to update to 10?
0