WD Ultra Passport not recognised by compiter
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StephW
-
May 23, 2016 at 04:10 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - May 25, 2016 at 03:21 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - May 25, 2016 at 03:21 AM
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2 responses
kiaan.roy
Posts
3
Registration date
Wednesday May 18, 2016
Status
Member
Last seen
May 23, 2016
1
May 23, 2016 at 04:24 AM
May 23, 2016 at 04:24 AM
Try basic trouble shooting
Try using the drive with different cable, the cable might be faulty
Try connecting via different USB port
try assigning new letter to the drive
Any chance the HDD is making some clicking noises? In that case immediately go for data recovery experts.
Try using the drive with different cable, the cable might be faulty
Try connecting via different USB port
try assigning new letter to the drive
Any chance the HDD is making some clicking noises? In that case immediately go for data recovery experts.
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
May 25, 2016 at 03:21 AM
May 25, 2016 at 03:21 AM
Hi StephW,
I am sorry for any inconveniency cause by your WD drive. Is it possible that the drive was disconnected while watching the movie? Sometimes sudden connectivity issues may cause problems including file corruption. I strongly recommend you to check the drive on another PC and with another USB cable. Open Command Prompt and type the commands:
Diskpart
List disk
Is the drive listed? If you have important data on the drive, search for a data recovery software and try to backup that information. You may find some good suggestions here: https://ccm.net/download/file-management-53/windows/
If you have no important data on the drive, try checking its condition with Data Lifeguard Diagnostic, the diagnostic tool of Western Digital. You can download it from this link: http://products.wdc.com/support/kb.ashx?id=6D9ZXy
Hope this helps
I am sorry for any inconveniency cause by your WD drive. Is it possible that the drive was disconnected while watching the movie? Sometimes sudden connectivity issues may cause problems including file corruption. I strongly recommend you to check the drive on another PC and with another USB cable. Open Command Prompt and type the commands:
Diskpart
List disk
Is the drive listed? If you have important data on the drive, search for a data recovery software and try to backup that information. You may find some good suggestions here: https://ccm.net/download/file-management-53/windows/
If you have no important data on the drive, try checking its condition with Data Lifeguard Diagnostic, the diagnostic tool of Western Digital. You can download it from this link: http://products.wdc.com/support/kb.ashx?id=6D9ZXy
Hope this helps
