WD Ultra Passport not recognised by compiter

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StephW - May 23, 2016 at 04:10 AM
R2D2_WD
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- May 25, 2016 at 03:21 AM
Hello,
My hard drive stopped working while I was watching a movie stored on it. It still lights up and makes noises but doesn't show up on my desktop or in disk manager. It does make the connecting noise and the computer recognises that there is a device but not the device itself. It runs on Win 10 and hasn't had any problem before. Please help


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kiaan.roy
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May 23, 2016 at 04:24 AM
Try basic trouble shooting

Try using the drive with different cable, the cable might be faulty
Try connecting via different USB port
try assigning new letter to the drive

Any chance the HDD is making some clicking noises? In that case immediately go for data recovery experts.
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R2D2_WD
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May 25, 2016 at 03:21 AM
Hi StephW,

I am sorry for any inconveniency cause by your WD drive. Is it possible that the drive was disconnected while watching the movie? Sometimes sudden connectivity issues may cause problems including file corruption. I strongly recommend you to check the drive on another PC and with another USB cable. Open Command Prompt and type the commands:

Diskpart
List disk

Is the drive listed? If you have important data on the drive, search for a data recovery software and try to backup that information. You may find some good suggestions here: https://ccm.net/download/file-management-53/windows/

If you have no important data on the drive, try checking its condition with Data Lifeguard Diagnostic, the diagnostic tool of Western Digital. You can download it from this link: http://products.wdc.com/support/kb.ashx?id=6D9ZXy

Hope this helps

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