Unable to install/download iTunes

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XP software features such as QuickTime and iTunes are very useful. If you are unable to download or install any versions of iTunes and wish to entirely remove the sundry files for a smartphone/tablet/PC, don't worry about a potential software hemorrhage. The issue can be resolved by following a few simple steps to restart and reinstall iTunes. The process works distinctly for Windows XP, Windows Vista and other operating systems which are relatedbut differently upgraded. Vacating the 'temporary directory' before restarting may help, as may decluttering iTunes Installer.


I have a new HP 505 Touch smart running Vista 64 bit. I cannot seem to download and install iTunes 8 from the Apple webpage. It says it is downloading, but then it sits at 0% for about 40 minutes, and then times out. Any ideas?


I found this on the Apple website. My iTunes download has now worked. Hopefully it will work for you too. Good luck.

Empty your Temp directory and restart

  • Choose Start > My Computer/Computer (or double-click My Computer on the desktop).
  • In My Computer/Computer, open Local Disk C:.
  • Windows XP and Windows 2000: Open Documents and Settings.
    • Windows Vista: Open Users.
  • Double-click the folder that bears your username.
  • Windows Vista only: If you see an AppData folder, double-click it and skip to step 12. If you don't see an AppData folder, skip to step 9.
  • Windows XP only: If you see a Local Settings folder, skip to step 12. If you don't see a Local Settings folder, proceed to the next step.
  • Windows XP and Windows 2000: Choose Tools > Folder Options.
  • Windows Vista: Choose Organize > Folder and Search Options.
  • Select "Show hidden files and folders".
  • Click OK.
  • Double-click Local Settings or Local folder (If on Windows Vista, you must first double-click the AppData folder). If Windows needs your permission to continue, click Continue.
  • Right-click on the Temp folder and on the shortcut menu, choose Delete.
  • In the confirmation dialogue that appears, click Yes.
  • If you are unable to delete the Temp folder, close all programmes, especially those in the Notification area (system tray) of the Windows Task bar shown below, and repeat step 10.
  • Restart your computer.

Completely remove iTunes and QuickTime

For Windows XP, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows XP.

For Windows Vista, follow instructions in Remove and Reinstall iTunes, QuickTime, and other software components for Windows Vista.

Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.

Clean up iTunes installer files on the computer

You can download Windows Installer Cleanup Utility from Microsoft, which will clean up any leftover installer files that may be causing issues with your current installation. To do this:
  • Click here first, and read the important information about the software.
  • Click the "Download the Windows Installer Cleanup Utility Package now" link on the page to download a file titled msicuu2.exe.
  • Open the msicuu2.exe file and follow the prompts to install it.
  • Choose Start > All Programs and then click Windows Install Cleanup; the Windows Installer Clean Up.

Utility window appears, listing software that is currently installed on your computer.
  • Select iTunes from the list and click Remove.
  • Click OK in the confirmation dialogue that appears.
  • If you have multiple iTunes entries listed, repeat steps 5 and 6 .
  • Select QuickTime from the list and click Remove.
  • Click OK in the confirmation dialogue that appears.
  • Repeat steps 8 and 9 if you have multiple QuickTime entries listed.
  • Click Exit.
  • Restart the computer.

Now you can download the latest version of iTunes and begin installation!


Thanks to Sami for this tip on the forum.
Jean-François Pillou

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