Cannot connect to iTunes Stores [Solved/Closed]

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Cannot connect to iTunes Stores [Solved/Closed]

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tpx400 - Mar 4, 2010 at 07:40 PM
momo - Mar 11, 2013 at 11:48 PM

Hello,
Since I downloaded the latest iTunes version, I started to have connection problems to iTunes Store. I tried everything already including adding iTunes to the McAfee exceptions, the use of Proxy Server has always been unchecked, reinstalled iTunes, etc. but so far still no luck. It keeps saying Loading... when trying to connect to the Store and when trying to update my applications, it says to check my Internet connection. My internet works perfectly fine. I don't have Norton on my PC, so that is not a problem. HELP!!!

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7 replies

Answer 2 / 7

heather
Mar 16, 2010 at 02:49 AM

I found this on another site and it fixed my problem:

Opened iTunes. Clicked on Preferences and under Parental Controls disabled access to the iTunes Store. I then checked the box to allow access to iTunes U.
When I tried loading the store this time, it sent me directly to iTunes U with no problem.
I then went back into Preferences and enabled access to everything and tries reloading the store.

Voila. I can now connect to the whole store with no problems. Strange

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Ricky
May 8, 2010 at 09:07 AM

I meant to say "I went a whole week" without access

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Josh
Jun 1, 2010 at 12:54 PM

Thanks so much. This solved the problem I've had since early this year. Someone from Apple support told me to check the iTunes Store box, select the Allow access to iTunes U box and then deselect the iTunes Store box, but didn't work. I did what you said and now it works. I'm so glad to have finally fixed the problem. Thanks again.

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Pouch
Jun 15, 2010 at 08:03 PM

You are a GENIUS! This has been driving me crazy...I uninstalled and reinstalled countless times...I have an iPhone and love Apple products but this is a crazy problem they need to fix immediately.

I was so sceptical when I tried it - I truly believed it wouldn't work BUT it did!

Thanks a million!

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kosh
Jan 3, 2013 at 05:16 AM

This solutions really worked to update my software and connect to itunes store... cheers...thanks alot bro...

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ABC
Jan 19, 2013 at 07:25 AM

Hi,
I cannot connect to the iTunes Store it has been like this ever since I updated iTunes a few weeks ago. When I click on iTunes Store a stripy bar comes up saying 'accessing iTunes store' and it just endlessly loads. I have tried unchecking and rechecking iTunes Store under parental control, but it still won't work. Please someone help me. P.s I am not very good with computers so can you give me the exact steps please thank you so much

Answer 3 / 7

Joemama
May 23, 2010 at 11:45 AM

I fixed this problem by going into start/internet/internet properties/connections/Lan settings and then un=checking "use a proxy server for your LAN.

No other issues as a result of unchecking this.

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sofia
Jun 12, 2010 at 10:02 AM

thank you! it worked!!

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SK
Jul 9, 2010 at 07:40 PM

Thank you - worked like a charm. I was using firefox that was connecting to the internet and never use IE but had to uncheck on IE too for it to work.

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lettacat
Jul 14, 2010 at 02:58 PM

Thank you ;)!!!!

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CP
Jul 21, 2010 at 11:03 PM

thank you.. this worked a treat. ur a champion!! :)

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DDDDD
Jan 18, 2013 at 04:27 AM

if you are on corporate network and not accessible, the below domain should be added to proxy server or web filter to allow it.

itunes.apple.com
ax.itunes.apple.com
albert.apple.com
gs.apple.com

Answer 4 / 7

bavmick
Jan 18, 2013 at 05:52 AM

No chance.
i have a router-based firewall (whitelist) and even after adding all four addresses as http as well as https as "allowed" I still cannot connect with the itunes store...

Latest itunes, downloaded and installed yesterday...

Answer 5 / 7

travel princess
Apr 21, 2010 at 08:58 AM

Amazing - thank you!!
hugs - :)

Answer 6 / 7

Devilishgirl
Apr 22, 2010 at 12:16 PM

try this

Open iTunes.
On Mac OS X: From the iTunes menu, choose Preferences.
On Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Place a checkmark next to the option to disable the iTunes Store, and next to the option to Allow access to iTunes U
Click OK.
Open iTunes preferences again.
Choose the Parental Controls tab.
Remove the checkmark next to the option to disable the iTunes Store.
Click OK.
Test the issue.
If resolved, it is possible the issue may return in the future. Look for updates to this article or apply future iTunes software updates for a permanent resolution.

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q80princess
May 10, 2010 at 01:03 PM

FINALLY GOT ITUNES TO WORK!!!!! TY TY TY TY TY

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DMJ
Jun 10, 2010 at 01:02 AM

Yeah, this whole check/uncheck Itunes Store/Itune U preferences thing did nothing for me either

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DMJ
Jun 10, 2010 at 01:05 AM

Oh for crying out loud. No sooner did I send that message than the thing started working. This is just crazy. But it worked!

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crying
Jan 18, 2013 at 11:10 AM

Why does mine not work still T_T

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koala
Jan 31, 2013 at 09:04 AM

thank you!!!

Answer 7 / 7

Vasim Padhiyar
Apr 6, 2010 at 04:04 AM

how can I login to itunes connect using remote php script ?

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Thanks, this solved my problem. I could have never figured this out. Thanks again
Thanks a Lot, that issue was turning me crazy!!!! Now it works perfect again
I was so skeptical this was going to work, but it fixed everything! Many thanks. :)
This worked great! I can't tell you how much time I have spent on this issue, but Heather's solution worked great. TYTYTYTY
Thanks so much.... I finally found a solution that worked for me... once again thanks alot!! ^_^
i want to say many thanks for u ...cuz u really help me so much ...thank uuuuuuuuuuuuuuuuuu
I'm in HEAVEN right now!!! Thought I'd never figure out the problem...every other site only had info on checking your firewall connections and Norton etc...none of those was my problem...tried this and IT WORKED! Thanks bunches :) Yah!!!!
Thank u, thank u, thank u!~ I tried everything else and none of it worked. I am very happy!
wow, I have tried everything for two days, EXCELLENT! YOU ARE A GENIOUS! THANK YOU
the only solution that worked....and I tried many. thank you!
I can confirm this also worked for me, has been like this for a week or so but sorted now. Thanks.
super, this worked !! I've been working on this for weeks off and on for hours and trying MANY different things, and nothing else worked, this did - thanks heather!!
Thank you SO much! I would NEVER have been able to figure this out without your help!
My god. I had tried every other fix recommended by Apple and Symantec. Nothing worked until I read this post. I have no idea how you figured this out but it's brilliant. Thank you so much! iTunes is now connecting to the store perfectly.
Oh My GOSH! How ridiculous! I did exactly as you suggested and voila.. how backwards... and it works great. I had been seaching for 2 hours!
Thank you Thank you Thank you
Thank you Heather...I wish I'd found your posting 2 hours ago ...my your God bless you...D
THANK YOU SO MUCH
AHH THIS PROBLEM HAS BEEN GOING ON FOR WEEKSSS
THANK YOU SO MUCH
YOU ARE AMAZING!!!!
hey I tried everything including wat you said and nothin is workin any more advice?
Hey Everybody, THIS WORKS!! Heather has come to the rescue. This was driving me nuts!
You are wonderful. I've trying one thing and another on and off for weeks. Thank you.
Thanks Heather. I have not had access to iTunes for about two months. You are my HERO!
Perfect.... you just made my day. Could not figure out what was wrong having not changed a single set up but loaded the latest version
thanks heather. I thought I was going to have to stop listening to new music all together and take up bowling. This worked.
That WORKED! I HATE ITUNES!! I have been trying to figure this out for 2 weeks now!
Uninstalled/reinstalled twice. I have a Windows Home Server that backs up my computers and I reinstalled the image from before I had this error and still nothing until this iTunes U trick!

Thankyou!
Fred

I HATE ITUNES!!!
Good job Heather I have asked our company techies, been to the Apple store, removed and re-installed I-Tunes and nothing worked until I tried this....works like a charm now...THANKS!
Thank You! I appreciate this fix, as I've been talking with iTunes for the last few weeks and removed all of my ani-virus, firewalls, spy-bot, etc., including removing anf re-installing iTunes!

Finally - an ANSWER!!!! You are AWESOME! Thanks for passing along this answer!
Thanks so much for this! I've been messing able with firewalls and proxies and still couldn't get it to connect!

... and finally, your fix worked. Thanks a million
You are a life saver. I don't know how you figured that out, but it was the only thing that worked for me. You are a genius.
Thanks. Worked like a charm. When I unchecked the disable box I noted that I had to reenter my iTunes username.
wow, that is so weird! I had the same problem and luckily I tried ur suggestion and it worked! Thanks so much ;)
this didn't work for me..i disabled the music store but there is no box to allow access for iTunes U. I don't even know what iTunes U is.. my parental controls only restricts access to different things. help?
never mind it worked! I just hadn't updated my iTunes to the newest version!
Thank you so much, couldn't get onto iTunes for weeks but this fixed it :)
Yes strange.. But it works wonderfully for me. Thank you very much.
You are absolutely the greatest! I was so frustrated with this after trying so many failed suggestions! Thanks
It worked for me as well. Thanks for the tip. I went a whole without access nor the time to deal with the issue
Thanks so much. This solved the problem I've had since early this year. Someone from Apple support told me to check the iTunes Store box, select the Allow access to iTunes U box and then deselect the iTunes Store box, but didn't work. I did what you said and now it works. I'm so glad to have finally fixed the problem. Thanks again.
You are a GENIUS! This has been driving me crazy...I uninstalled and reinstalled countless times...I have an iPhone and love Apple products but this is a crazy problem they need to fix immediately.

I was so sceptical when I tried it - I truly believed it wouldn't work BUT it did!

Thanks a million!
This solutions really worked to update my software and connect to itunes store... cheers...thanks alot bro...
Hi,
I cannot connect to the iTunes Store it has been like this ever since I updated iTunes a few weeks ago. When I click on iTunes Store a stripy bar comes up saying 'accessing iTunes store' and it just endlessly loads. I have tried unchecking and rechecking iTunes Store under parental control, but it still won't work. Please someone help me. P.s I am not very good with computers so can you give me the exact steps please thank you so much
YES, Thank you so much. The un-checking proxy server method worked and spared me a lot of frustration!!
well in....spent days on this.....thanks so much....now works a treat
Thank you - worked like a charm. I was using firefox that was connecting to the internet and never use IE but had to uncheck on IE too for it to work.
if you are on corporate network and not accessible, the below domain should be added to proxy server or web filter to allow it.

itunes.apple.com
ax.itunes.apple.com
albert.apple.com
gs.apple.com
i disabled the iTunes store..but there is no option to allow access to iTunes U. What is that? My parental controls only lets me restrict access to things..help?
never mind it worked after all! I just needed to update my iTunes!
Me too, tried for weeks with alsorts of complex ideas. Thanks a lot, I can get some noo toones,
Thank you so much, that worked for me.
after I tried everything you can imagine, that is the only way that worked with me.
Yeah, this whole check/uncheck Itunes Store/Itune U preferences thing did nothing for me either
Oh for crying out loud. No sooner did I send that message than the thing started working. This is just crazy. But it worked!

Krystle · Accepted Answer · 2010-03-14T21:46:53-0400

Answer 1 / 7

Krystle
Mar 14, 2010 at 09:46 PM

Same here. I have tried pretty much everything that the Apple site said to do. :/ I don't have Norton either and my connection is working. I have reinstalled iTunes twice now. Nothing is working.

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Irul
Mar 25, 2010 at 11:44 PM

Thanks a lot. This method is also work on my itunes. The problem is solved now.

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larry
Mar 30, 2010 at 10:24 PM

I got this to work also, after trying MANY different things for weeks off and on. SUPER !

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santana
Apr 19, 2010 at 09:33 AM

thank you the best

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csf
Apr 21, 2010 at 11:25 AM

Just wanted to add my thanks for this tip. Worked like a charm. Too bad the "GENIUSES" at Apple Tech Support don't know about this :)

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momo
Mar 11, 2013 at 11:48 PM

my itunes still doesnt work even after trying that

Cannot connect to iTunes Stores [Solved/Closed]

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