sir my computer hangs when i use internet...after sometime of starting it freezes.and in main menu my icons are vanished.so i didn't do any thing so i sut down forcefully then again i start it and it works sometime or some hours then it freezes..and icons are vanished so plz help me.what can i do or what i change in my desktop..mu desktop is windows ultimate with 2gb ram
First we must find the type of virus and where it is located.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu (Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)