Computer hangs when i use internet
Closed
Deepak
-
Updated on Oct 30, 2017 at 04:32 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 31, 2017 at 04:16 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 31, 2017 at 04:16 PM
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4 responses
Ambucias
Posts
47310
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Monday February 1, 2010
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Oct 30, 2017 at 04:33 PM
Oct 30, 2017 at 04:33 PM
Hi
I suspect that your computer is infected with a virus.
If you wish further help, let me know.
Regards
I suspect that your computer is infected with a virus.
If you wish further help, let me know.
Regards
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,166
Oct 31, 2017 at 04:37 AM
Oct 31, 2017 at 04:37 AM
A computer with an antivirus can still get infected and the virus is not always fully detected.
If you don't want to believe me then there is nothing else I can do for you. Again, If you wish any help, let me know.
Ambucias
Moderator
Virus/Security Contributor
If you don't want to believe me then there is nothing else I can do for you. Again, If you wish any help, let me know.
Ambucias
Moderator
Virus/Security Contributor
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,166
Oct 31, 2017 at 04:16 PM
Oct 31, 2017 at 04:16 PM
First we must find the type of virus and where it is located.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
http://www.tinyupload.com/index.php
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
http://www.tinyupload.com/index.php
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
CCM Moderator and Virus/Security Contributor
