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Forgotten the Password & Don't Have Access to the Mobile Number

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jon - Nov 16, 2017 at 03:30 AM
Ambucias Posts 3015 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 - Nov 16, 2017 at 05:03 AM
Hello,

I have forgotten my yahoomail password and can't log in.
The sign-in helper asks for security question. Though answer was provided, I don't have access to the mobile number registered. Asks if I have access on the mobile number, I clicked "NO" because I don't have it anymore. And there is no alternate email showing or any other questions or options except going back to sign-in helper which is apparently, not helping with my concern. Hope somebody can help me fix this. Thanks!

1 response

Answer 1 / 1
Ambucias Posts 3015 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 11,166
Nov 16, 2017 at 05:03 AM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Usually, answering security question would give you immediat access to the account. Yahoo mail no longer uses security questions.

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