Can't open my Yahoo account

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Sandy - Updated on Nov 18, 2017 at 04:27 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 20, 2017 at 05:31 PM
Hello,
Need help. I can't open my yahoo account, I know my password and secret question, My problem is I can't access my alternative email and my phone number.
Please guys help me. Thanks

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4 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Nov 16, 2017 at 04:46 PM
When is the last time you successfully accessed your account?
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Thank you for your quick reply.
Last Thursday November 16, 2017. Is the last time I access my account.

I accidentally uninstalled my yahoo apps. And I don't have access to my phone and to my recovery email, but I know my password.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Nov 18, 2017 at 04:12 AM
Try accessing from a computer with your email address and password.
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I did, but still asking for my phone number and recovery email. Maybe because of new yahoo that asking for account key.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Nov 20, 2017 at 04:12 PM
You are correct you need the account key.
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It means there is no chance to access my email account? :(
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Nov 20, 2017 at 05:31 PM
Sandy,

Did you register a recovery email address or phone number to which you have access and to which you can receive the account key? Your answer was no.

Incidentally, Yahoo used to ask for secret questions but they have done away with them. They don't even ask for them when creating a new account.

Since you deleted your app, it's as if you were trying to login from a different device. Yahoo considered that it was a suspicious activity. It would be very easy to recover your account if you had the recovery phone or recovery email.
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