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Facebook want to verify my ID

Hoopla1234
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1
Registration date
Saturday December 2, 2017
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Last seen
December 2, 2017
 - Updated on Dec 2, 2017 at 04:40 PM
 mdmasumbilla275@gmail.com - Apr 10, 2020 at 11:35 AM
Hello,

I have been hacked and cannot recover my account. i get close......I think.

I seem to have been able to reset my password, and facebook sends me a txt with a link to 'verify my identity'. I click the link and basically end up in a loop trying to verify my identity.

Latest I got to a page where I can change email address for my FB account. After clicking continue to change email, i am directed to a page asking me upload a copy of my ID. I do not trust this at all. Is this normal...........or is this the hacker looking for more?

I would really appreciate any guidance here.

Thanks.
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2 replies

Answer 1 / 2
Ambucias
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Monday February 1, 2010
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 11,285
Dec 2, 2017 at 04:43 PM
Hi

Your account has not been hacked. Yes it's normal for Facebook to ask for id.

See this link:

https://www.facebook.com/help/159096464162185?helpref=faq_content
34
Hoopla1234
Dec 12, 2017 at 10:29 AM
Hello,

I certainly have been hacked. Everything about my account has been changed. I am even receiving emails from Facebook (at least i think its FB) in Vietnamese..........which coincidentally my account was hacked by a Vietnamese person. so I am very skeptical on how deep this hacker has gone. I have gone through every avenue FB has presented for recovering accounts, and have gotten nowhere.

Any idea how to directly get support from FB? It is so obvious my account has been hacked. And now the hacker has gotten into another account I am admin on.

Please help
1
mdmasumbilla275@gmail.com
Apr 10, 2020 at 11:35 AM
Thanks for your help
We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.
0

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