Facebook want to verify my ID [Closed]

Report
Posts
1
Registration date
Saturday December 2, 2017
Status
Member
Last seen
December 2, 2017
-
 mdmasumbilla275@gmail.com -
Hello,

I have been hacked and cannot recover my account. i get close......I think.

I seem to have been able to reset my password, and facebook sends me a txt with a link to 'verify my identity'. I click the link and basically end up in a loop trying to verify my identity.

Latest I got to a page where I can change email address for my FB account. After clicking continue to change email, i am directed to a page asking me upload a copy of my ID. I do not trust this at all. Is this normal...........or is this the hacker looking for more?

I would really appreciate any guidance here.

Thanks.

2 replies

Posts
47403
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
November 27, 2020
9,091
Hi

Your account has not been hacked. Yes it's normal for Facebook to ask for id.

See this link:

https://www.facebook.com/help/159096464162185?helpref=faq_content
11
Thank you

Glad we were able to help! Love us? Write us a review! Rate CCM

CCM 2942 users have said thank you to us this month

Hello,

I certainly have been hacked. Everything about my account has been changed. I am even receiving emails from Facebook (at least i think its FB) in Vietnamese..........which coincidentally my account was hacked by a Vietnamese person. so I am very skeptical on how deep this hacker has gone. I have gone through every avenue FB has presented for recovering accounts, and have gotten nowhere.

Any idea how to directly get support from FB? It is so obvious my account has been hacked. And now the hacker has gotten into another account I am admin on.

Please help

Thanks for your help
We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.
Posts
47403
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
November 27, 2020
9,091
Click on the below link. You can find all the information to help you recover your hacked Facebook account:
https://www.facebook.com/hacked

Good luck
Thanks for the link. I've been down that road multiple times already. The problem is is that whoever hacked me has changed the username and password and must have had it authenticated. Facebook doesn't recognize my phone number or email address anymore.
Posts
47403
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
November 27, 2020
9,091
Is your page online now for everyone to see? What is the url?
Sir I my account is hacked someone he change everything thing of id I have add only phone number in my account so plz sir in link I don't get link plz help me XXXX its my hacked account I m waiting from reply
Posts
47403
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
November 27, 2020
9,091 > HassanAfridi
Create your own new topic, do not butt in on someone else's

Subscribe To Our Newsletter!

The Best of CCM in Your Inbox

Subscribe To Our Newsletter!