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Shift Key enters "=" and ".\" symbols! HELP!!

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I'm not sure if I accidentally pressed something that made my keyboard like this but everytime I press shift, it enters "=" or ".\" instead of capitalizing letters. When I also press capslock, there is a sound coming out and I can't capitalize any letters. I tried looking for a solution on the internet but no luck! HELP PLEASE!
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Hi

Is this a laptop?
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Yes this is a laptop. another thing is, when i press the capslock key, it becomes a down arrow, it scrolls down any page i'm on instead of capitalizing.. Help me please
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What if you try to use an external keyboard, does the problem persists?
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everything is fine when I use an external keyboard. I have a feeling that there might be something wrong with my laptop's keyboard, but I don't even know what to do.
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Yes, your laptop keyboard must be replaced.
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I see, I guess that's inevitable. Any ideas on how much I need to spend on getting my laptop keyboard replaced? THe brand is ASUS btw.
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How much did you pay for it?
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