WD My passport not recognized

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Kyeyuneg
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- Dec 21, 2017 at 05:43 AM
Ambucias
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- Dec 30, 2017 at 07:12 AM
Hi guys,

I have had my 1TB WD hard drive for over 4 months and it was working fine until this week. I tried connecting it to 2 computers but there's nothing.
It doesn't show any light or make a sound when i connect it but when i touch it, i feel like something vibrating a little (i think which means there's power going in i'm not sure)
i really need to get my school work off the drive as soon as possible. Please help.

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Ambucias
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11,293
Dec 21, 2017 at 05:51 AM
Hi

It looks like a hardware failure to which only WD would have a solution for you.

Here is the address:

https://support-en.wd.com/app/products/product-detail/p/249

Good luck
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Kyeyuneg
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Dec 21, 2017 at 05:53 AM
Thanks Ambucias. Let me try that.
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nathanwirth
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Dec 27, 2017 at 11:53 PM
It's just a clear case of physical damage. When the drive starts making noise when connected to the system then it means the internal part of the drive is damaged. Now its time to replace the drive.
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But it doesn't make any noise.
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Ambucias
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11,293 > Kyeyuneg
Dec 29, 2017 at 05:17 PM
Did you contact WD?
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Kyeyuneg > Ambucias
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Dec 29, 2017 at 08:03 PM
I failed to find the serial number and the person with the receipt threw it away. So I have to take it to a technical expert but I haven't had the chance to.
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Ambucias
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11,293 > Kyeyuneg
Dec 30, 2017 at 06:19 AM
The serial number is on the Passport, you don't need the receipt.
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Kyeyuneg > Ambucias
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Updated on Dec 30, 2017 at 06:49 AM
Tried that one but it was rejected. So i thought there's probably another number they want.
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