Change of email, not receiving confirmation email [Closed]

Report
Posts
4
Registration date
Wednesday December 27, 2017
Status
Member
Last seen
December 27, 2017
-
Posts
48680
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 13, 2020
-
Hi,

I recently reset my FACEBOOK password after forgetting it. I used my trusted contacts to reset the password as I didnt recall the login details for my email account associated with FB. After finally changing my password and entering a new email address every time I try log into facebook it asks me to confirm my identity and that an email has been sent.

The only problem is that after about 20+ attempts, the email never arrives!!! Unfortunately facebook dont have any support and now I am locked out of my account.

Please can someone help me!!!!

Thanks,
Matthew

1 reply

Posts
48680
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 13, 2020
14,553
Hello,

Hi Matthew, you are correct about Facebook's support, it's all automated.

I suggest that the email is being sent to your old email address. If you still have access to it, it should be there; if you don't have access to it, I can't see what you can do to recover your account. Unfortunately, Facebook will not allow you to create a second account. Crazy isn't it!
Posts
48680
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 13, 2020
14,553 >
Posts
4
Registration date
Wednesday December 27, 2017
Status
Member
Last seen
December 27, 2017

Is your page online now for everyone to see? Like, would I be able to see it if I wanted to?
Posts
4
Registration date
Wednesday December 27, 2017
Status
Member
Last seen
December 27, 2017

Yes, the page is still online.. the domain is facebook.com/matt.cohen18
I am desperate to access the account
Posts
48680
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 13, 2020
14,553 >
Posts
4
Registration date
Wednesday December 27, 2017
Status
Member
Last seen
December 27, 2017

https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fmatt.cohen18

Is not available or may have been deleted, can you confirm?
Posts
4
Registration date
Wednesday December 27, 2017
Status
Member
Last seen
December 27, 2017

Indeed that link does work. Ive checked through friends of mine and they are still able to view my profile.
If you search for Matthew Cohen though you might still be able to find my account.

Im not sure what I can do at this point. I wish there was a contact number for Facebook
Posts
48680
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 13, 2020
14,553 >
Posts
4
Registration date
Wednesday December 27, 2017
Status
Member
Last seen
December 27, 2017

Sorry the link doesn't work for me.

There are 5 pages for Matthew Cohen on Facebook.

Sorry