Can not access yahoo mail

Cindy Reid - Jan 7, 2018 at 12:30 PM - Latest reply: Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen
- Jan 7, 2018 at 05:25 PM
Hello, I changed phones this past summer and then was unable to access my email account. I was asked 2 questions to validate. #1. an alternate phone # that I no longer had access to (turned off). #2. alternate email with att that hasn't been used in like 15 years. I believe my password is correct but perhaps my account was hacked. I since opened another yahoo email account but I would really like to get back in to old account. I had it for many many years and I have alot of files. Thanks for any advice you may have. Cindy



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Ambucias 51126 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - Jan 7, 2018 at 05:25 PM
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Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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