Can not access yahoo mail

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Cindy Reid - 7 Jan 2018 à 12:30
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 7 Jan 2018 à 17:25
Hello, I changed phones this past summer and then was unable to access my email account. I was asked 2 questions to validate. #1. an alternate phone # that I no longer had access to (turned off). #2. alternate email with att that hasn't been used in like 15 years. I believe my password is correct but perhaps my account was hacked. I since opened another yahoo email account but I would really like to get back in to old account. I had it for many many years and I have alot of files. Thanks for any advice you may have. Cindy



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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
7 Jan 2018 à 17:25
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.