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Computer locked up while I was on internet

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Roberta33 Posts 1 Registration date Tuesday 27 February 2018 Status Member Last seen 27 February 2018 - 27 Feb 2018 à 14:57
 Blocked Profile - 27 Feb 2018 à 16:11
Hi, New member. My computer locked up while I was on internet. Turned it off. Restarted and the screen with date and time opened, but I gave no mouse, and clicking the Enter key isn’t working either. Any help or suggestions?
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Blocked Profile
27 Feb 2018 à 16:11
Desktop or laptop?

We know it is windows 10. Did it lock up because it was downloading updates? If so, then you will need to turn it on, ,and leave it alone for about 24 hours.

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