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Don't have access to the number any more

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Femi - Updated on Mar 2, 2018 at 03:59 AM
Ambucias Posts 3015 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 - Mar 2, 2018 at 04:00 AM
Hello,
I relocated from Nigeria to the States and the alternate account i used has the same recovery phone number but alas, the phone number is no more functional and I am unable to recover my account since I don't have access to the number no more

Please help



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Answer 1 / 1
Ambucias Posts 3015 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 11,166
Mar 2, 2018 at 04:00 AM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

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