Don't have access to the number any more

Closed
Femi - 2 Mar 2018 à 00:20
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 2 Mar 2018 à 04:00
Hello,
I relocated from Nigeria to the States and the alternate account i used has the same recovery phone number but alas, the phone number is no more functional and I am unable to recover my account since I don't have access to the number no more

Please help



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1 response

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
2 Mar 2018 à 04:00
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.