Previous Topic Next Topic

Don't have access to the number any more

Closed
Femi - Updated on Mar 2, 2018 at 03:59 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 2, 2018 at 04:00 AM
Hello,
I relocated from Nigeria to the States and the alternate account i used has the same recovery phone number but alas, the phone number is no more functional and I am unable to recover my account since I don't have access to the number no more

Please help



1 reply

Answer 1 / 1
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,211
Mar 2, 2018 at 04:00 AM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
0