Don't have access to the number any more

Femi - Mar 2, 2018 at 12:20 AM - Latest reply: Ambucias 52674 Posts Monday February 1, 2010Registration dateModeratorStatus June 25, 2018 Last seen
- Mar 2, 2018 at 04:00 AM
Hello,
I relocated from Nigeria to the States and the alternate account i used has the same recovery phone number but alas, the phone number is no more functional and I am unable to recover my account since I don't have access to the number no more

Please help



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Ambucias 52674 Posts Monday February 1, 2010Registration dateModeratorStatus June 25, 2018 Last seen - Mar 2, 2018 at 04:00 AM
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Thank you
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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