Intenso hard drive 1T 3.0 not working

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1
Registration date
Saturday May 5, 2018
Last seen
May 5, 2018
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Hello,

I have an destop and recently bought an Intenso 1TB USB 3.0 Hard drive. When I bought it everything worked fine and it ran on my computer perfectly. Now however, when I plug it in the blue light turns on but nothing pops up on my computer . After a few minutes the blue light turns off. Sometimes the green light is on but I still can not see the device. Can anyone help me.

Thank you from the moment

Sorry for my English for sure.
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50318
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Monday February 1, 2010
Last seen
November 22, 2018
1
Thank you
We suggest that you contact Intenso customer support.

Here is the address:

http://www.intenso.de/kontakt_en.php

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Respond to Ambucias
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Thursday May 22, 2014
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December 2, 2018
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Thank you
Hi Lenkin,

It shows that your drive is physically damaged and you should contact the manufacturer. Also, I suggest you to check the drive status in Disk Management, might be you get some information from there.
Respond to nathanwirth