Blocked hotmail/outlook account.

sabrina - Oct 29, 2018 at 01:44 PM
 Anonymous User - Oct 29, 2018 at 04:42 PM

While incarcerated my account was accessed and altered. I can no longer access or recover the account because i no longer have the same phone or passwords to recovery email accounts. How can i access tje account?


1 response

Anonymous User
Oct 29, 2018 at 04:42 PM
Hi Sabrina

Unfortunately, if you can't access alternate recovery the email address or phone number to receive a reset code, you can’t prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.