MY Passport (WD) 1TB portable HDD is not recognise by disk mangment.

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Tuesday November 6, 2018
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- - Latest reply:  Anonymous User - Nov 6, 2018 at 06:20 PM
Hello,

I hope some one with expriance can figure this out.

MY portable HDD is not recognise on my computer or Disk Mangment.
On the Device manager it shows as unknown device (not yellow), I try to uninstall and scan for changed hrdware, update drivers it is still not showing up.


Thanks,

Benjamin.
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5 replies

0
Thank you
Try this 1.

Check in the "Disk Management".

Click on Start --> In search bar, type diskmgmt.msc and press Enter.

"Disk Management" window will be opened. If you notice a partition without a

drive letter then right-click on it --> Select "Change Drive Letter and Paths..." -->

Click on "Add" button --> Add --> Select the drive letter --> Click on OK.

Good Luck
Respond to Anonymous User
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0
Thank you
Thanks but nothing under disk Mangment.

Some times when i plug the drive it asking me to format the disk....but not all the time.
Needless to say i do not want to lose my data by formatting the drive.

Thanks for your help.

Benjamin
Respond to electrocopy
0
Thank you
I strongly recommend you to check the drive on another PC and with another USB cable.

Try connecting the drive to a Linux OS. If you do not have that option, burn a Linux live version. It can be freely downloaded. Boot it from a USB drive and connect the drive. The drive might be recognized giving you a chance to backup all data. Let me know if there is any progress!
Respond to Anonymous User
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0
Thank you
Thanks for the advice.

Linux dose not recognises the drive.
Another computer / cable dose not recognise it either.

How can i verify if it is the board or the Hdd?

If it is defective board/controller how can i get replacement?

Thanks,

Benjamin
Respond to electrocopy
0
Thank you
Benjamin

After all the tests, if the drive is not even recognized on another pc and the cable is in good condition, I suggest that you have a defective drive.

If I were you, I would open a ticket with Western Digital on their support page.

https://support.wdc.com/?lang=en

I have dealt with WD support before and they provide good service.

Ensure to give all of the details on what you have done to solve the issue.

Good luck
Respond to Anonymous User