Sims 3 crashing [Solved/Closed]

Registration date
Tuesday June 9, 2009
Last seen
June 10, 2009
 karolynn -
I recently purchased the Sims 3 game for my Dell PC and I have been having problems with the game crashing. I could play the game for about 10 minutes, then the monitor would turn black, yet me CPU would still be running, and the only way I could restart my computer was by unplugging the whole system and turning it back on. I have heard people have had problems with their video card on their computer being disabled... any additional ideas?
System Configuration: Windows XP Internet Explorer 8.0

4 replies

I found the solution!!!!! I tried almost everything there was out there from updating my drivers, getting rid of all my downloaded content, unintstalling the game and re installing it... but then I found this out. All you have to do is disable Data Excecution Prevention (DEP) for The Sims 3.

  • Go To Start - Settings - Control panel and select System.
  • Click on the Advanced tab and in the preformance section click Settings.
  • Click the tab for Data execution prevention and click the option to [Turn on DEP for all programs and services except those I select]
  • go to browse then find where your game was installed and add TS3.EXE to the list. (The program may just be called TS3)
  • Make sure it is an EXE extention (right click, go to properties and it will tell you)
  • Try to add all versions that you have ( TS3, WA, HELS and Ambitions).

Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 2942 users have said thank you to us this month

Dosent work.
where do I find the TS3 file.
I tired this too, doesn't work. Options disable full screen mode has helped a lot though, but still crashes some times for me.
look for it by pressing start and look at the icons. it might be there. if not, press start, then documents, and then you will see electronic arts. This is if you have a pc, not a mac
how do i git to the Data execution prevention i can not fine it im on a pc
Some people have reported crashing with Sims 3: Ambitions. It seems the expansion has an issue with the DEP (Data Execution Prevention) on your computer. Here's how to fix it. This will work for Windows XP (which I have) and hopefully others. If you don't have crashing, then don't bother with this.

Feel free to copy this and repost it on Sims forums or on other sites. I don't deserve the credit for this information; I'm just passing along some info I saw on another site.

1. Go to Control Panel/System/Advanced/Performance Settings.

2. Go to the Data Execution Prevention tab. Click on "Turn on DEP for all programs and services except those I select" and press "Add." You will now add your Sims game, expansions and Stuff Packs to the DEP exception list. Copy-and-paste these "C:" locations in the spot where it says "File Name."

Sims 3 base game:
C:\Program Files\Electronic Arts\The Sims 3\Game\Bin\TS3.exe

World Adventures:
C:\Program Files\Electronic Arts\The Sims 3 World Adventures\Game\Bin\TS3EP01.exe

High-End Loft Stuff:
C:\Program Files\Electronic Arts\The Sims 3 High-End Loft Stuff\Game\Bin\TS3SP01.exe

C:\Program Files\Electronic Arts\The Sims 3 Ambitions\Game\Bin\TS3EP02.exe

Click OK. You'll have to restart the computer for this to take effect. It should stop the crashing.

I have had the Sims 3 for 1 day, I can play in build mode with no problem as soon as it goes to play mode it crashes. It isnt my computer, it is a bran new gamer computer.
It is EA...they need programmers that have knowledge to program.
Alot of people are having major problems with sims 3.
I will go back to 2, it doesnt crash.
I had the exact same problem, read the solution I posted. My game works perfectly now. :D
I had it crash to desktop straight after loading (about 20 seconds of actual ingame before the crash) and having had a similar problem on Fallout 3 that a modder on a forum had fixed, I decided to give it a go with this. It worked for me, maybe it will for you:

Download and install (I am not a bot or an evil virus-spreader, honest folks!):

Go to "C:\Program files\Electronic Arts\The Sims 3 Ambitions\Game\Bin"

And find a program called "TS3EP02"

**Copy this file somewhere where you can find it again, we need to make a backup (for when EA releases an official patch)**

Right click the original file > "open with CFF explorer"

You now have a window open "CFF explorer - [TS3EEP02]

On the left, under "NT Headers", there should be a tab called "File Header" Click it.

Then click on the area, towards the right of the window, labelled "Click Here"

A "Chacteristics" box will open. Check the option "App can handle >2gb Address space"

Click ok


Close CFF explorer

save changes to original file.

Hopefully it will work for you too. :)

When EA releases a patch that fixes this, or if this didn't work for you, simply find the original copy you made (because you did do that didn't you?) and overwrite the modified file with the original copy. This will allow the patch to install (because it won't on a modified .exe) and will revert the changes we made above
Well that is interesting, sounds like the problem I have though There is no TS3EEP02 file hehe. My old computer with Vista 64 runs it just fine. My Windows 7 Ultimate 64bit, ATI 5970 Crossfire with i7 X980 crash or closes (Same thing) when running in the game for about 20 second after selecting a Sims family.
mine doesnt have cff explorer?
i was told by EA that sims is meant ti run on a 32 bit pc and thet EA aren't looking to change this so 64's work

Subscribe To Our Newsletter!

The Best of CCM in Your Inbox

Subscribe To Our Newsletter!