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Screen grab function on Mac

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Jetstar315 Posts 2 Registration date Monday 14 January 2019 Status Member Last seen 14 January 2019 - 14 Jan 2019 à 01:41
 Jetsstar315 - 14 Jan 2019 à 23:15
Hello,

When I try to screen grab, I'm getting a blank/white icon on the desktop. Can somebody please help me to get the correct icons please?

System Configuration: Macintosh / Chrome 71.0.3578.98
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Blocked Profile
14 Jan 2019 à 17:05
What command are you using?

To capture the whole screen use; Command-Control-Shift-3.

Please forgive us if you are using that code, as you gave us no details as to HOW you are capturing it, or with what! I fully expect for the question to either change or additional info is to be added, it is understandable!

Have FUN!
Jetstar315 Posts 2 Registration date Monday 14 January 2019 Status Member Last seen 14 January 2019
14 Jan 2019 à 19:17
Sorry ac3mark - I am trying to screen grab selected parts of the screen (for example: photos) by selecting shift-command-4 (I've also tried shift-control-command-4)and when the icon lands on my desktop, it is blank/white.
I have successfully screen grabbed before on MANY occasions without this happening and I'm wondering if a setting has accidentally been changed - I just don't know! I recently did an Adware scan using Mackeeper and this has happened since I did the scan. Please help!
Blocked Profile
14 Jan 2019 à 21:16
Cntrl-shift-3!
Jetsstar315
14 Jan 2019 à 23:15
Thanks - but does not work!