Instagram two-step verification

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instagramproblem Posts 1 Registration date Sunday October 27, 2019 Status Member Last seen October 27, 2019 - Oct 27, 2019 at 03:19 PM
HelpiOS Posts 14111 Registration date Friday October 30, 2015 Status Moderator Last seen December 7, 2023 - Oct 28, 2019 at 07:59 AM

Hello, on my instagramaccount I added a two-step verification with the app Duo Mobile.
Last week i accidentaly dropped my phone in the water and the phone died.
I bought myself a new phone and installed Instagram. But everytime i want to login, Instagram asks for the two-step verificationcode. However that app was on my old phone, so I can not fill in the two-step verificationcode.
Help, how can I login to Instagram again.......?

Notes:
1.Duo Mobile never asked to create an account, so i can not login to Duo Mobile,
2.I lost the Recoverycodes when my phone died.
3. Instagram and Facebook are not connected/linked

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1 response

Answer 1 / 1

HelpiOS Posts 14111 Registration date Friday October 30, 2015 Status Moderator Last seen December 7, 2023 1,871
Oct 28, 2019 at 07:59 AM

Hi,

I suggest you try to recover your Instagram account from this recovery page.

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