Instagram two-step verification

Closed
instagramproblem
Posts
1
Registration date
Sunday October 27, 2019
Status
Member
Last seen
October 27, 2019
- Oct 27, 2019 at 03:19 PM
HelpiOS
Posts
12378
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
May 25, 2022
- Oct 28, 2019 at 07:59 AM
Hello, on my instagramaccount I added a two-step verification with the app Duo Mobile.
Last week i accidentaly dropped my phone in the water and the phone died.
I bought myself a new phone and installed Instagram. But everytime i want to login, Instagram asks for the two-step verificationcode. However that app was on my old phone, so I can not fill in the two-step verificationcode.
Help, how can I login to Instagram again.......?

Notes:
1.Duo Mobile never asked to create an account, so i can not login to Duo Mobile,
2.I lost the Recoverycodes when my phone died.
3. Instagram and Facebook are not connected/linked

1 reply

HelpiOS
Posts
12378
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
May 25, 2022
1,802
Oct 28, 2019 at 07:59 AM
Hi,

I suggest you try to recover your Instagram account from this recovery page.
0