HP PC will not boot up

kitty.kelly - Nov 14, 2020 at 03:38 PM
lewisbert103 Posts 12 Registration date Thursday December 24, 2020 Status Member Last seen December 29, 2020 - Dec 28, 2020 at 05:35 AM
I am looking for help with a very new HP PC that will not boot up. It goes through a loop in which it attempts to repair, but is not successful. I have tried a hard shutdown, disconnecting power, reboot with F8 and F10 to try for safe mode (keys unresponsive), restart of Windows 10, uninstalling recent update, etc etc.
Any advice???
The HP website is useless, the live chat is non functional as is the customer phone line.

System Configuration: Windows / Chrome 86.0.4240.193

4 responses

jerry_maguire Posts 11 Registration date Monday December 21, 2020 Status Member Last seen December 23, 2020 2
Dec 21, 2020 at 07:18 AM
Perform a hard reset
If the computer suddenly fails to startup properly, perform a hard reset as the first action. Performing the hard reset might correct many problems. If the computer still does not start properly, select your symptom from the list below to guide you to the recommended corrective actions.
1. Disconnect all peripheral devices and remove all USB devices and SD media cards.
2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds to drain all residual power and restore default startup settings.
3. Reconnect the AC power adapter (but do not insert the battery), press the Power button, look for glowing lights near the caps lock and num lock keys, and listen for sounds of a fan or other moving parts turning.
If the computer starts normally after performing a hard reset, you are done troubleshooting.

Let me know if this works.

Jerry M
Elena Keracheva Posts 1152 Registration date Wednesday November 4, 2020 Status Member Last seen October 28, 2021 900
Dec 23, 2020 at 04:12 AM
Hello, we are sorry to hear that ! Here is an article on what to do when your screen won't turn on - we hope it helps !

Good luck,