To continue, please confirm identity on a phone or computer you've used before.
Solved/Closed
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Dec 20, 2020 at 11:28 AM
Dec 21, 2020 at 04:14 AM
It would appear that they managed to get in contact with Facebook support and resolved the issue after providing copies of their ID in order to prove their identity.
Let me know if this helps,
Elena
Mar 5, 2021 at 04:38 PM