To continue, please confirm identity on a phone or computer you've used before.
Solved/Closed
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20 Dec 2020 à 11:28
21 Dec 2020 à 04:14
It would appear that they managed to get in contact with Facebook support and resolved the issue after providing copies of their ID in order to prove their identity.
Let me know if this helps,
Elena
5 Mar 2021 à 16:38