Can't recover my account - wrong email

Closed
Karolina - Apr 3, 2021 at 09:57 AM
JoeRosh Posts 3 Registration date Monday July 6, 2020 Status Member Last seen August 14, 2021 - Apr 11, 2021 at 04:49 PM
Hello,
My account has been temporarily blocked.
They sent a security code to an email that is NOT mine.
I checked if my facebook email is correct and it is.

I don't know what is this strange email but it is 100 % not mine.

Do you have any advice what I can do to recover my account?

Thank you ????


System Configuration: Android / Chrome 89.0.4389.105

2 responses

HelpiOS Posts 14597 Registration date Friday October 30, 2015 Status Moderator Last seen December 25, 2024 1,880
Apr 3, 2021 at 12:41 PM
Hi,

I'm afraid that your account has been hacked as Instagram suggest an email address you don't own. Try following the instructions described on this page to recover your account.

Good luck.
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JoeRosh Posts 3 Registration date Monday July 6, 2020 Status Member Last seen August 14, 2021
Updated on Jul 20, 2021 at 05:00 AM
This is a common glitch with Instagram. I have been facing the issue while registering a new account on Instagram. I was astonished to learn that there are several other users who are facing the same issue. Unfortunately, there is no option to solve the error. Good luck!!. Surprisingly writing the Instagram help will give you can robotic reply. It's better to use a new email address and try reporting or claiming the old account, if you are lucky enough you can get access to the account..
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