Not able to share videos on story

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Pranay - Sep 20, 2021 at 01:15 AM
HelpiOS Posts 14208 Registration date Friday October 30, 2015 Status Moderator Last seen March 2, 2024 - Sep 22, 2021 at 05:36 AM
Hello,
I have been trying to share others' videos on Instagram story but after a few seconds it says couldn't upload. I have heard that many Xiaomi users are facing this problem. What could be the issue and how to solve it
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1 response

HelpiOS Posts 14208 Registration date Friday October 30, 2015 Status Moderator Last seen March 2, 2024 1,881
Sep 20, 2021 at 03:17 AM
Hi,

It is not allowed to share videos more than 15 seconds to the story. If the video you're trying to share doesn't exceed this limit, check also its format - it should use the MP4 or MOV format.

If you video meets with the requirements, make sure that the Instagram is up to date and try clearing the cache by going to your phone's Settings > Apps > Instagram > Storage.

If you still can't share the video to the story, uninstall and reinstall Instagram.
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It happens when I try to reshare someone else's video to story. Uninstalled and reinstalled again but it didn't worked.
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HelpiOS Posts 14208 Registration date Friday October 30, 2015 Status Moderator Last seen March 2, 2024 1,881 > Pranay
Sep 22, 2021 at 05:36 AM
Does it work if you share your own video?
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