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Help- sons laptop not working

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Tconroy1 - Nov 26, 2021 at 11:13 PM
 Tconroy1 - Nov 26, 2021 at 11:14 PM
My sons laptop shows this media or flash drive needed to reset password but son never changed his password ever, does he have a virus now it's a new Dell HP laptop
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Tconroy1
Nov 26, 2021 at 11:14 PM
Plus tried to hard reset and unable too?
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