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Help- sons laptop not working

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Tconroy1 - 26 Nov 2021 à 23:13
 Tconroy1 - 26 Nov 2021 à 23:14
My sons laptop shows this media or flash drive needed to reset password but son never changed his password ever, does he have a virus now it's a new Dell HP laptop

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Tconroy1
26 Nov 2021 à 23:14
Plus tried to hard reset and unable too?

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