Previous Topic Next Topic

My Spam folder somehow became a subfolder

ronheller2001 - May 11, 2022 at 03:16 PM
HelpiOS
Posts
12346
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
May 21, 2022
 - May 21, 2022 at 05:08 PM
Hello,

My Spam folder only shows up on my Android Yahoo Mail app when I expand a user-created folder that somehow became its parent folder. There's no way I can see to make it a top-level folder again in the same way you can with a user-created subfolder. Nor is there any way to delete the parent folder because Yahoo Mail thinks it's not empty.

System Configuration: Windows / Chrome 101.0.4951.64

3 replies

Answer 1 / 3
HelpiOS
Posts
12346
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
May 21, 2022
 1,805
May 13, 2022 at 10:20 AM
Hi,

Try going to the messaging app on your desktop where your Yahoo account is sync to, and delete the Spam / Junk folder, then go back to your Yahoo Mail app.

Let me know if that works.

Good luck
0
Answer 2 / 3
ronheller2001
May 16, 2022 at 11:14 AM
I'm not sure what you are suggesting. I tried deleting the Buk Mail folder from my desktop Mail app, but it won't let me do that.
0
Answer 3 / 3
HelpiOS
Posts
12346
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
May 21, 2022
 1,805
May 19, 2022 at 08:47 AM
Hi,

I've tried to reproduce the issue by creating a new folder named "Test", then I've moved the "Bulk Mail" folder into that new folder (done with Outlook for desktop). On the Yahoo Mail app, the "Spam" folder became a subfolder of the "Test" folder.

Using Mozilla Thunderbird, I've renamed the "Test" folder by "Bulk Mail" and the original folder reappeared. After that, the "Spam" folder was back in place in Yahoo Mail. It was possible to delete the "Test" folder, then.

I hope this will help you to solve your issue.

Good luck
0
ronheller2001
May 19, 2022 at 12:34 PM
I can't make it happen on the Yahoo Mail Android app. If I simply load Yahoo Mail on a browser, the Spam folder is visible and where it should be. But not on the Android app. And the Android app will not permit me to rename or remove the "parent" folder.
0
HelpiOS
Posts
12346
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
May 21, 2022
 1,805 > ronheller2001
May 21, 2022 at 05:08 PM
The above steps doesn't work with Yahoo itself. You need to download an email software on your PC and sync your account with it. Try Thunderbird, it worked for me to fix the Spam folder.
0