My Spam folder somehow became a subfolder Closed

Question

Hello, 

My Spam folder only shows up on my Android Yahoo Mail app when I expand a user-created folder that somehow became its parent folder. There's no way I can see to make it a top-level folder again in the same way you can with a user-created subfolder. Nor is there any way to delete the parent folder because Yahoo Mail thinks it's not empty.

System Configuration: Windows / Chrome 101.0.4951.64

HelpiOS · Answer

Hi,

Try going to the messaging app on your desktop where your Yahoo account is sync to, and delete the Spam / Junk folder, then go back to your Yahoo Mail app.

Let me know if that works.

Good luck

ronheller2001 · Answer

I'm not sure what you are suggesting. I tried deleting the Buk Mail folder from my desktop Mail app, but it won't let me do that.

HelpiOS · Answer

Hi,

I've tried to reproduce the issue by creating a new folder named "Test", then I've moved the "Bulk Mail" folder into that new folder (done with Outlook for desktop). On the Yahoo Mail app, the "Spam" folder became a subfolder of the "Test" folder.

Using Mozilla Thunderbird, I've renamed the "Test" folder by "Bulk Mail" and the original folder reappeared. After that, the "Spam" folder was back in place in Yahoo Mail. It was possible to delete the "Test" folder, then.

I hope this will help you to solve your issue.

Good luck

My Spam folder somehow became a subfolder

3 responses

Similar discussions

Subscribe To Our Newsletter!