Group chats not working on my phone.

Closed
Ktoo - May 19, 2023 at 06:21 AM
 Ktoo - May 30, 2023 at 02:35 AM

Hello, 

For the past three days, I have been unable to send any messages on group chats.  

I can send to all personal chats without any issues. 

When I send messages from my PC is works perfectly for group and personal chats.  

I have tried WA suppprt, no luck.  Restarted my phone, no luck.  Cleared app data, no luck.  Reinstalled the app, no luck.

I have a Huawei P40 Pro with latest software update.  Also have the latest Whatsapp installed. 

Any advice, please?


Android / Chrome 88.0.4324.93

2 responses

HelpiOS Posts 14337 Registration date Friday October 30, 2015 Status Moderator Last seen May 22, 2024 1,886
May 20, 2023 at 03:15 PM

Hi,

Try removing WhatsApp from battery optimization. Another solution found in this thread consists in disabling the "Power Saving" mode of your phone, as it seems to interfere with the group chat feature.

Hope this helps.


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Hello.  Power optimization is not activated, but did toggle it to see if there are any changes.  Still not working correctly, but thank you for the reply.

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ravida_1351 Posts 57 Registration date Thursday March 23, 2023 Status Member Last seen July 2, 2023 3
May 22, 2023 at 06:27 AM

Hey there! It sounds frustrating that you're experiencing issues with group chats on your phone. It's good that you've already tried a few troubleshooting steps. Since restarting your phone, clearing app data, and reinstalling the app didn't work, here are a couple more things you can try:

  1. Check your network connection: Make sure you have a stable internet connection on your phone. Sometimes, poor network connectivity can cause issues with group chats. Try switching between Wi-Fi and mobile data to see if that makes a difference.

  2. Update your phone's software: While you mentioned having the latest software update, it's worth double-checking if there are any pending updates for your Huawei P40 Pro. Keeping your phone's software up to date can help resolve compatibility issues with apps like WhatsApp.


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Hello.

1. No internet connection issues.  Switching between WiFi and Mobile data has no effect, unfortunately. 

2. Both WA and my phone has been updated but I will keep checking for updates on WA and the phones software.  

Thank you for your feedback.  

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