Easiest way to achieve selected message recepient

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Jamesnz Posts 2 Registration date Thursday May 25, 2023 Status Member Last seen May 25, 2023 - May 25, 2023 at 03:30 AM
HelpiOS Posts 14371 Registration date Friday October 30, 2015 Status Moderator Last seen June 19, 2024 - May 26, 2023 at 05:27 AM

Hello,

We have 122 residents in our residential complex and 7 maintenence and office staff.

everyone is member of the group 

If any resident needs a service, he sends a message on whatsapp

The problem is the message gets broadcasted to all 129 members 

122 residents are not concerned with it. And the message box just gets cluttered 

Is there. Any way we can program WhatsApp that when a resident sends a. Message, it's broadcasted only to the 7 maintenance and office staff? 

Cheers 


Android / Chrome 113.0.0.0

2 responses

HelpiOS Posts 14371 Registration date Friday October 30, 2015 Status Moderator Last seen June 19, 2024 1,880
May 26, 2023 at 05:27 AM

Hi,

WhatsApp doesn't support such feature. However, there are two workarounds:

  • Make a long press on a message sent by one of the staff members, then select the option to reply privately. For example, each members of the staff can post a message in the group like "I handle that service, send me a message if you need it".
  • Another solution is to mention the staff members using the @ in a message. They'll be notified in their WhatsApp chat when someone mention them - and an option will be available to them to see all the messages that mention their names.

I know these workarounds aren't very practical, but that's the best thing I've found we can do with WhatsApp. Alternatively, you can look for another solution, like a support ticket system. It should suits your need better than the WhatsApp group.

Hope that helps.


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ravida_1351 Posts 57 Registration date Thursday March 23, 2023 Status Member Last seen July 2, 2023 4
May 25, 2023 at 06:34 AM

Good day!

Try making a distinct group just for the staff personnel to accomplish your purpose of sending messages from residents to the 7 maintenance and office staff members solely using WhatsApp. This allows residents to choose the staff group when sending messages rather than the general group, which includes all residents.

Having a separate group for the staff allows you to make sure that only the 122 residents' message boxes are clogged with messages intended for the office and maintenance personnel.

I hope this answer serves your needs. Cheers!


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Jamesnz Posts 2 Registration date Thursday May 25, 2023 Status Member Last seen May 25, 2023
May 25, 2023 at 08:02 PM

The maintenance and office staff cannot be members of 122 different groups

A simpler solution is preferred wherein the message is broadcasted to only 7 members out of 127 members

Cheers 

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