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New WA desktop app slow to show messages

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Tim091 Posts 2 Registration date Sunday July 2, 2023 Status Member Last seen September 12, 2023 - Jul 2, 2023 at 02:49 AM
HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 - Sep 12, 2023 at 02:47 PM

Hello,

ust forced to use the latest Windows desktop app when they turned off the previous version. I have immediately noticed that it is much slower at bringing in messages.

I have it open all the time, minimised to the taskbar and rely on the icon displaying when a new message has arrived. I have noticed that there seems to be no activity (the icon not showing any messages) so I maximise the app. Within a second or so it brings in messages that show received times of several minutes ago. The icon display does work, if I leave it long enough it will show that there is a message.

Keeping my phone next to the laptop I can see that the messages are being received by the phone as instantly as normal. They just don't show on the desktop version unless I maximise it (they will show eventually with it minimised).

Any ideas?


Windows / Chrome 114.0.0.0

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2 responses

Answer 1 / 2
Tim091 Posts 2 Registration date Sunday July 2, 2023 Status Member Last seen September 12, 2023 1
Sep 12, 2023 at 02:10 PM

Thanks but this was one issue too many with the latest version. I am now using Altus as it allows me to use an older, stable version of WA.
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HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 1,891
Sep 12, 2023 at 02:47 PM

Thanks for getting back to me.

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Answer 2 / 2
HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 1,891
Sep 12, 2023 at 01:55 PM

Hi,

Can you check if WhatsApp is allowed to run in the background?

  • Go to the Start menu > Settings;
  • Select Privacy > Background apps​​​​​​​;
  • Turn on WhatsApp in the list.

If the issue persists, check if a new version is available. Otherwise, try uninstalling and reinstalling WhatsApp.

Good luck
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