New WA desktop app slow to show messages

Solved/Closed
Tim091 Posts 2 Registration date Sunday July 2, 2023 Status Member Last seen September 12, 2023 - Jul 2, 2023 at 02:49 AM
HelpiOS Posts 14388 Registration date Friday October 30, 2015 Status Moderator Last seen July 17, 2024 - Sep 12, 2023 at 02:47 PM

Hello,

ust forced to use the latest Windows desktop app when they turned off the previous version. I have immediately noticed that it is much slower at bringing in messages.

I have it open all the time, minimised to the taskbar and rely on the icon displaying when a new message has arrived. I have noticed that there seems to be no activity (the icon not showing any messages) so I maximise the app. Within a second or so it brings in messages that show received times of several minutes ago. The icon display does work, if I leave it long enough it will show that there is a message.

Keeping my phone next to the laptop I can see that the messages are being received by the phone as instantly as normal. They just don't show on the desktop version unless I maximise it (they will show eventually with it minimised).

Any ideas?


Windows / Chrome 114.0.0.0

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2 responses

Tim091 Posts 2 Registration date Sunday July 2, 2023 Status Member Last seen September 12, 2023 1
Sep 12, 2023 at 02:10 PM

Thanks but this was one issue too many with the latest version. I am now using Altus as it allows me to use an older, stable version of WA.

HelpiOS Posts 14388 Registration date Friday October 30, 2015 Status Moderator Last seen July 17, 2024 1,878
Sep 12, 2023 at 02:47 PM

Thanks for getting back to me.

0
HelpiOS Posts 14388 Registration date Friday October 30, 2015 Status Moderator Last seen July 17, 2024 1,878
Sep 12, 2023 at 01:55 PM

Hi,

Can you check if WhatsApp is allowed to run in the background?

  • Go to the Start menu > Settings;
  • Select Privacy > Background apps​​​​​​​;
  • Turn on WhatsApp in the list.

If the issue persists, check if a new version is available. Otherwise, try uninstalling and reinstalling WhatsApp.

Good luck